Gabriela Radesca
Clermont
Summary
Dedicated and committed health care administrator with healthcare experience expanding in the ABA field. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Registration Coordinator
AdventHealth Centra Care
Kissimmee
09.2024 - Current
- Coordinated patient registrations and verified insurance information for efficient service delivery.
- Assisted patients with inquiries, providing clear information on services offered.
- Performed various clerical duties such as filing, faxing, photocopying, scanning documents.
- Scheduled appointments for patients according to availability of resources and physicians' preferences.
- Greeted patients and visitors in a professional manner, while providing excellent customer service.
Care Coordinator
BlueSprig Pediatrics
Lake Mary
06.2023 - 12.2023
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Reviewed referral sources for appropriateness prior to admission into program.
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
Operations Manager
Florida Autism Center
Clermont
03.2022 - 06.2023
- Directed day-to-day operations by overseeing and managing schedule and utilizing staff to achieve profitability goals.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Answered phone calls and emails to provide information.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Responded effectively to sensitive inquiries or complaints.
Administrative Assistant
Blue Sprig Pediatrics/Florida Autism Center
Clermont
06.2021 - 03.2022
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Assist with center director in day-to-day operations
- Handle all responsibilities in morning duties due to call outs, client schedule changes along with adjusting scheduling with therapists.
- Maintained inventory in supply closet to prevent shortages.
Registered Behavior Technician
Florida Autism Center
Clermont
03.2019 - 05.2021
- Planned and implemented individualized interventions as part of behavior treatment plans.
- Identified treatment goals based on individual diagnosis and history.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Assisted with building life and social skills useful for everyday activities and interactions.
Waitress
Texas Roadhouse
Kissimmee
04.2012 - 03.2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Medical Assistant
Mid Florida Dermatology Associates
Haines City
09.2013 - 05.2016
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Scheduled surgeries by making arrangements with surgical center and verifying times with patients, preparing charts, pre-admission and consent forms.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Education
High School Diploma -
Ridge Community High School
Davenport, FL06.2011
Medical Assistant Certificate -
Concorde Career Institute - Orlando
Orlando, FL03.2012
Skills
- Excellent intrapersonal skills in all job settings
- Reliable
- Organized
- Great team player
- Takes initiative
- Team Collaboration
Certification
- RBT Certified
- Medicaid, Tricare, Humana approved
- CPR/First aid certified
Timeline
Patient Registration Coordinator
AdventHealth Centra Care
09.2024 - Current
Care Coordinator
BlueSprig Pediatrics
06.2023 - 12.2023
Operations Manager
Florida Autism Center
03.2022 - 06.2023
Administrative Assistant
Blue Sprig Pediatrics/Florida Autism Center
06.2021 - 03.2022
Registered Behavior Technician
Florida Autism Center
03.2019 - 05.2021
Medical Assistant
Mid Florida Dermatology Associates
09.2013 - 05.2016
Waitress
Texas Roadhouse
04.2012 - 03.2019
High School Diploma -
Ridge Community High School
Medical Assistant Certificate -
Concorde Career Institute - Orlando