Brian Thomas Goode, Jr.
Harveys Lake
Summary
Experienced with client relationship management in clinical sector, emphasizing client satisfaction and retention. Utilizes strategic communication and problem-solving skills to address client needs and foster long-term relationships. Knowledge of industry-specific regulations and best practices, ensuring compliance and high standards in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Account Manager
Cardiac Monitoring Service
10.2021 - Current
- Manage a portfolio of over 15 healthcare facilities across Northeast PA and NY, including 11 of the top 20 accounts nationwide in terms of monthly activity.
- Conduct product trainings for clients locally and nationwide.
- Support sales team with onboarding, ensuring seamless integration of services.
- Maintain high-quality assurance standards to optimize patient care.
- Serve as the primary point of contact, diagnosing and troubleshooting client concerns efficiently.
- Consistent in maintaining or improving client satisfaction rates by diligently addressing concerns and providing prompt resolutions to issues.
Sealcoat Division Supervisor
B&J Paving Contractors, LLC
09.2019 - 10.2021
- Managed daily operations to ensure smooth functioning of division.
- Coordinated team efforts for achieving division targets.
- Provided on-site quotes and maintained communication with clients for a satisfactory experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured timely project completion by effectively managing schedules.
- Fostered a collaborative work environment to boost morale.
Education
Bachelor of Arts - Interpersonal/Organizational Communication
East Carolina University, School of Communication
Greenville, NC05-2018
Skills
- Microsoft Office 365 Suite
- Salesforce CRM
- ZenDesk
- Asset Management Software
- LogMeIn Remote Rescue
- GoTo Resolve Software
- Basic IT Support
- Cross-functional coordination
- Training and mentoring
- Onboarding and coaching
- Effective communication
- HIPAA compliance
Awards Recognition
- CardioScan Excellence Award, 2023, Recognized for demonstrating core values.
- Cardiac Monitoring Service Hero Award, 2023, Awarded for outstanding performance and dedication.
Certification
LinkedIn Learning Certificates
- Search Engine Optimization Foundations (April 2020)
- SEO: Keyword Strategy (April 2020)
- SEO: Link Building in Depth (April 2020)
- SEO: Videos (May 2020)
Timeline
Clinical Account Manager
Cardiac Monitoring Service
10.2021 - Current
Sealcoat Division Supervisor
B&J Paving Contractors, LLC
09.2019 - 10.2021
Bachelor of Arts - Interpersonal/Organizational Communication
East Carolina University, School of Communication
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