Brian Thompson
North beach,Maryland
Summary
Dynamic General Manager with a proven track record at Caliber Collision, excelling in operations management and team building. Spearheaded cost-saving initiatives, enhancing profitability while fostering strong vendor relationships. Committed to quality management and customer retention.
Overview
20
20
years of professional experience
Work History
General Manager
Caliber Collision
08.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Body Shop Manager
BMW
Alexandria, VA
01.2010 - 04.2019
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with Type vendors and insurance companies to facilitate productive business dealings.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Auto Painter
National Auto Body
Rockville, MD
01.2010 - 12.2010
- Custom mixed colors to match customers' desired color.
- Executed work orders for painting team as part of larger project schedule.
- Primed, painted, varnished and lacquered walls and surfaces.
- Held or positioned spray guns to direct spray onto articles.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
- Maintained equipment functionality with regular inspections, disassemblies, and cleaning of component parts.
- Mixed colors to create required hues and appropriately mixed thinners.
- Removed surface imperfections, applied special undercoats, and sealed seams to ready surfaces for paint application.
- Performed buffing and finishing duties at end of each paint job.
- Operated hand-held spray guns and automated spray paint.
- Enhanced vehicle appearance by skillfully applying paint and ensuring proper color matching.
- Maintained a clean and organized work environment to prevent contamination during the painting process.
- Participated in ongoing training opportunities to stay current with industry developments and enhance overall skillset.
Auto Painter
Collision One
Tappahannock, VA
04.2005 - 12.2008
- Continuously improved skills by staying updated on industry trends and best practices for auto painting.
- Assisted customers in selecting appropriate colors and finishes for their vehicles, resulting in increased satisfaction rates.
- Ensured long-lasting results by utilizing high-quality paints and materials in the painting process.
- Boosted productivity through diligent maintenance of all painting tools and equipment.
- Streamlined workflow with efficient use of painting equipment, such as spray guns and airbrushes.
- Delivered consistent results under challenging conditions such as varying temperature or humidity levels affecting paint drying times.
- Increased customer satisfaction by delivering timely and exceptional auto paint jobs.
Education
Diploma - General Studies
Laplata High School
La Plata, MD05.2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Staff supervision
- Team training and development
- Motivation
- Customer retention
- Vendor relationships
- Quality management
Timeline
General Manager
Caliber Collision
08.2020 - Current
Body Shop Manager
BMW
01.2010 - 04.2019
Auto Painter
National Auto Body
01.2010 - 12.2010
Auto Painter
Collision One
04.2005 - 12.2008
Diploma - General Studies
Laplata High School