Brian Thorpe

• Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
• Conducted routine inspections to verify compliance with gaming control.
• Performed minor repairs and made adjustments to slot machines to resolve common problems.
• Reset and refilled slot machines with tickets and money.
• Preserved safe and clean gaming floor to protect customers and business interests.
• Interacted with casino customers by answering questions, addressing concerns and handling escalations.
• Explained game instructions and rules to customers.
• Responded to inquiries by addressing player questions about game operations, machine functions and payouts.

• Worked closely with vendor techs to quickly and efficiently get games installed and repaired.
• Went over reports on game performance and adjusted accordingly.
• Managed a crew of slot techs performance and scheduling.
• Managed implementation of new technological improvements resulting in increased efficiency.
• Developed suggestions for technical process improvements to optimize resources.
• Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.

• Cleaned and maintained gaming machines.
• Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
• Ran variance reports for inspections to verify compliance with gaming control.
• Performed minor repairs and made adjustments to slot machines to resolve common problems.
• Interacted with casino customers by answering questions, addressing concerns and handling escalations.

Took bets from patrons for keno tickets. Ran Games and paid winning tickets.

Also ran casino for patrons wanting to wager on keno tickets.