Brian Tobon Marquez

• After being eligible to work again and got the medical sign of approval, I joined a BPO called as a CSR (Customer service representative) and since I started working there (02/06) I’ve been working there since.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Machine operator at Orlando steel farming, Sanford, FL, worked as a logistics specialist and as the designated certified forklift driver

• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Coordinated incoming and outgoing shipments to maintain schedules.

• Worked at a call center for polling for primaries voting
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Worked for Publix as a grocery clerk full-time in Lake Nona, Orlando (Publix Lake Nona store #806, (407-240-2102)
• Stocked shelves and organized merchandise displays for easy retrieval.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Pleasantly greeted customers and provided prompt and courteous service.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

• Worked for J.B Hunt as a freight loader
• Hunt Orlando for multiple of their warehouses (contracted through New Leaf Staffing LLC 562-492-6816)
• Checked packages and merchandise for damage and notified vendors.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• Worked construction for 2 years and a half for Daisy Fresh LLC (Daniel Manager 407-820-6633), professional demolition, cleaning and waxing of floors for OCPS schools, Disney, and multiple other contractors
• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Maintained clean and organized job sites, contributing to a safe working environment for all employees.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Gathered and disposed of worksite debris to remove safety hazards.