Brian Townley
Bonney Lake,WA
Summary
Training and Operations Manager with 18 years management experience.
I have the ability to make well-informed decisions under various diverse circumstances and situations, and am well versed in the responsibilities of scheduling, evaluating and giving guidance to employees under my supervision.
Overview
6
6
years of professional experience
Work History
Training Manager
Topgolf Callaway Brands
Renton, WA
05.2022 - Current
- Maintained records of employee participation in all training activities.
- Facilitated workshops for groups or individuals on topics related to professional development.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Maintained up-to-date records of employee training activities within the organization's database system.
- Organized and coordinated training sessions for new employees.
Senior Manager
BJ's Restaurant & Brewhouse
Puyallup, WA
06.2019 - 05.2022
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
Operations Manager
Main Event Entertainment
Austin, TX
05.2018 - 06.2019
- Demonstrate proactive leadership by ensuring positive guests’ experiences.
- Engage guest service focused team members through recruiting, hiring, coaching and training.
- Management of COGS and labor.
- Displays financial skills by summarizing and analyzing information for budgeting revenues and expenses.
Education
Associate of Arts - Required Studies
Green River Community College
Auburn, WA09-1997
Skills
- iCIMS Technologies
- Training Methods
- Strategic thinker
- Training Oversight
- Coaching and Mentoring
- Leadership training
Accomplishments
- Named Most Outstanding Manager Certificate winner at 1 year anniversary celebration for Topgolf Callaway Brands.
- Regional top tier scorecard leader for venue compliance training course completion for Topgolf Callaway Brands.
Timeline
Training Manager
Topgolf Callaway Brands
05.2022 - Current
Senior Manager
BJ's Restaurant & Brewhouse
06.2019 - 05.2022
Operations Manager
Main Event Entertainment
05.2018 - 06.2019
Associate of Arts - Required Studies
Green River Community College
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