BRIAN TUSCANO
San Jose,CA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful food and beverage executive with proven success innovating and designing food and beverage programs, controlling budgets and process improvement to drive growth initiatives, and execute first class events.
Overview
16
16
years of professional experience
Work History
General Manager
Aramark Sports - SAP Center
San Jose, CA
06.2018 - Current
- Manage all aspects of the food, beverage and retail experience with annual sales up to $32 million dollars throughout four properties.
- Created goals and processes that reinforced values and communication practices for 17 salaried managers to reignite the culture and raise retention.
- Budgeting, forecasting and cost savings analysis in all areas of the business including food, beverage, retail, and labor.
- Develop and oversee yearly food and beverage renovations, including the design of a new 7,000 seat arena.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Planned and executed events such as the 2019 NHL All Star Game, NCAA Men’s Basketball Tournament and the US Figure Skating National Championships.
Director of Premium Services
Aramark Sports - SAP Center
San Jose, CA
02.2018 - 06.2018
- Led a team of five managers and supervisors, responsible for food and beverage in all suites, catering, lounges and clubs inside SAP Center.
- Managed vendor and sponsor relationships.
- Worked alongside our culinary team on new, local and fresh menu offerings to raise the bar on guest experience.
- Established positive rapport with season ticket holders, managers and employees to maintain positive and successful work environment.
- Secured season ticket holder retention by driving service with food and beverage offerings, seasonal features and recommendations around guest needs.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Director of Food & Beverage
Aramark Sports - University of Houston Athletics
Houston , TX
04.2016 - 02.2018
- Led a team of five salaried managers that oversaw suites, catering, culinary and concessions with $5 million in yearly food and beverage revenue throughout campus sporting venues venues.
- Successfully managed client relationships with two University clients and all catering clients.
- Cost savings analysis in all areas of business (food, beverage, labor).
- Managed P&L and labor for all food and beverage operations.
- Developed new and innovative menus for both sports venues and student athlete team meals.
- Responsible for development and retention of management and supervisor team.
- Responsible for a 14% sales and revenue increase during the 2016 football season.
- Oversaw food and beverage renovations of a 10,000-seat arena, including suites, clubs, and concessions and catering areas.
- Managed marquee events such as Stanley Cup Finals and World Series.
Club Manager
Aramark Sports - NRG Park
Houston, TX
05.2012 - 04.2016
- Led operations and innovation for stadium club level, including 30 bars, 10 action stations and six concession stands.
- Responsible for all P&L activity for catering and beverage department.
- Responsible for sales growth of over $80,000 in beverage operations for Nutcracker Market.
- Managed booth services for annual Offshore Technology Conference with $900,000 in food and beverage revenue.
- Partnered with District Safety and Sanitation Manager to ensure all events adhered to Aramark standards.
- Drove JD Power scores and customer satisfaction to all-time high for club season ticket holders ranking the NRG Stadium number two in the NFL.
- Managed marquee events such as Super Bowl 51, Final Four and Sweet Sixteen.
Banquet Manager
Aramark Sports - Heinz Field
Pittsburgh, PA
09.2010 - 05.2012
- Game day liaison for all visiting NFL and College football teams.
- Responsible for BEO management, set up and break down for $10 million yearly in catered events ranging from 20 to 2,000 guests.
- Successfully managed client relationships with the Pittsburgh Steelers and the University of Pittsburgh Panthers.
- Led a staff of over 100 banquet servers, bartenders and club stand workers.
- Managed all catering operations for the NHL Winter Classic and Warner Bros Studios.
Education
B.A. - PUBLIC RELATIONS
Point Park University
Pittsburgh, PA05.2004
Skills
- Budgeting / P&L Accountability
- Design & Development
- Retail E-Commerce
- Event Management
- Marketing
- Safety
- Performance Improvements
- Cross-Functional Team Management
- Leadership and Team Building
Timeline
General Manager
Aramark Sports - SAP Center
06.2018 - Current
Director of Premium Services
Aramark Sports - SAP Center
02.2018 - 06.2018
Director of Food & Beverage
Aramark Sports - University of Houston Athletics
04.2016 - 02.2018
Club Manager
Aramark Sports - NRG Park
05.2012 - 04.2016
Banquet Manager
Aramark Sports - Heinz Field
09.2010 - 05.2012
B.A. - PUBLIC RELATIONS
Point Park University