Summary
Overview
Work History
Education
Skills
Timeline
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Brian Valenzuela

Hayward,CA

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

11
11
years of professional experience

Work History

Owner

AutoBros MD
09.2022 - 07.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Operations Lead

Ripcord
11.2017 - 09.2021
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Planned operations and activities, and led projects.
  • Performed quality control and monitored production efforts.
  • Frequently inspected production area to verify proper equipment operation.

E-Commerce Manager

Healthypets
04.2016 - 11.2017
  • Managed inventory control processes for seamless order fulfillment and customer satisfaction.
  • Established a comprehensive social media strategy to promote products and interact with customers in real-time, driving brand loyalty.
  • Assisted customers promptly and politely, in person, via telephone, and via live chat/email.
  • Accurately entered information into various computer programs.
  • Collected deposits, fees, and payments.
  • Maintained department sales.
  • Conrmed that the products were produced on time and are of good quality.
  • Coached team members in strategies for improving performance and maintaining compliance.
  • Completed performance evaluations and recommended improvement plans.

Area Supervisor

Ross Dress for Less
05.2013 - 04.2016
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Manages customer ow and backed up lines to reduce checkout wait times.
  • Verified cash drawers against the day and night receipts.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.

Education

High School Diploma -

Hayward High School
Hayward, CA
06.2011

Skills

  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Operations Management
  • Business Development
  • Team Leadership
  • Product Management
  • E-commerce Platforms
  • Efficient Data Entry Methods
  • Scheduling Coordination

Timeline

Owner

AutoBros MD
09.2022 - 07.2024

Operations Lead

Ripcord
11.2017 - 09.2021

E-Commerce Manager

Healthypets
04.2016 - 11.2017

Area Supervisor

Ross Dress for Less
05.2013 - 04.2016

High School Diploma -

Hayward High School

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Brian Valenzuela