Brian Vanderpool

Control and operate the Casino Cage in its entirety with final authority on any purchasing, scheduling, personnel, policy and procedural decisions. Assign and distribute casino credit with strict governance to ICS and GCB compliance statutes. Spearhead casino collections efforts to minimize loss and bad debt. Work closely with fellow department heads projects and initiatives to ensure cohesiveness and property synergy. Enact new ideas and processes to improve department efficiency and moral. Exceed department goals while maintaining strict adherence to budgetary and monthly P&L reports.

Collaborate with the cage director to determine scheduling, attendance, AML, Title 31 and other cage cashier training objectives while facilitating day to day requirements and assignments. Review and assess weekly guest survey quality results and respond with the consumer to rectify any needs and concerns. Conduct high end transactions while maintaining strong network between marketing, accounting, AML, HR and casino play departments. Integrate Title 31, BSA and AML requirements to my team. Received and apply cash, check, inter company transfer and incoming / outgoing wire requests. Assist in the verification and approval of guests casino credit lines based on credit / marketing host and casino play qualifications. Oversee the maintenance and necessary repair of all ATM / NRT machines on the casino floor.

Assisted high end clientele in incoming and outgoing wire transfers, third party fund transfers, check approvals, credit advances, cash and gaming instrument deposits and withdrawals, and any other financial inquiries. Helped disseminate company policy, team building, training, and daily seminars used to increase employee knowledge and productivity. Supervised team of 140+ employees, maintaining scheduling, fund balancing, and record keeping of coaching or disciplinary measures taken. Compliance with state mandated guidelines, with emphasis on Title 31, FinCEN, AML/BSA compliance and fraud prevention. Enhanced relationships for all internal departments such as credit, marketing, accounting, collections, table games, surveillance, security, AML, compliance directors and finance VP's. Utilized outstanding leadership, rapport, and customer service skills to improve guest retention.

Assisted guest's redemption and selling of chips and gaming instruments while providing answers to financial and resort property questions. Maintained balance of bank funds ranging from 300K to 10 million in cash, gaming chips, casino markers and deposits. Trained new employees on all front window and internal policies and procedures. Maintained positive and upbeat attitude, with emphasis on friendly guest service and rapport to internal and external clientele. Assisted management in any duties and tasks requested.

Assisted in sales of food and entertainment products while maintaining balance of funds and inventory.  Maintained inventory display and record keeping, supervising through stocking and receiving all park product input and output.  Utilized Disney customer satisfaction model to provide all guests with unique and unforgettable park going experience.