Brian Vasquez
2202 N. 15th St, Temple,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Care Professional
Lowes
02.2023 - Current
- Assisted customers in navigating the company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers
Customer Remote Core Sevice
PNC Bank
11.2021 - 04.2022
- Achieved high levels of customer retention by consistently delivering exceptional service experiences.
- Documents customer interactions and completes service requests to minimize customer effort or additional action.
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.
- Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues.
Customer Service Representative
Atento BBVA
04.2015 - 05.2017
Education
High School Diploma -
Edinburg High School, United States
Edinburg, TX06.2011
Skills
- Good Listening and communication skills
- Ability to exhibit high level of empathy while demonstrating exceptional customer service skills
- Ability to maintain professional demeanor in a highly stressful and emotional environment
- Basic computer skills
- Customer service excellence
- Documentation And Reporting
- Ability to manage multiple, changing priorities in a effective and organized manner
- Call center experience
- 56 wpm Typing Speed
Timeline
Customer Care Professional
Lowes
02.2023 - Current
Customer Remote Core Sevice
PNC Bank
11.2021 - 04.2022
Customer Service Representative
Atento BBVA
04.2015 - 05.2017
High School Diploma -
Edinburg High School, United States
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