Summary
Overview
Work History
Education
Skills
Timeline
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Brian Viehweger

Coatesville,PA

Summary

Positive, upbeat Customer service associate brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Overview

9
9
years of professional experience

Work History

Warehouse Specialist

Mattioni the Plumbing and Heating
Downingtown, PA
01.2022 - Current
  • Identified and moved empty and broken pallets to proper areas.
  • Rotated stock, placed new orders and inspected shipments, coordinating materials management throughout every stage.
  • Operated material handling equipment to transport product to shipping locations or delivery platforms.
  • Ordered and replenished inventory to maximize sales.
  • Examined and inspected stock items for wear or defects, reporting any damage to supervisors.
  • Documented actions by completing forms, reports, logs and records.
  • Verified product inventory reports by comparing logs and reports and adjusting entries.
  • Prepared orders by processing requests and supply orders and pulling materials.
  • Maintained inventory control by collecting stock location orders and printing requests.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Identified backorders and placed merchandise in designated holding area for expedited handling.
  • Stacked and stored pallets in proper locations to keep warehouse clean and organized.
  • Prepared orders by processing requests and supply orders, pulling materials and packing boxes.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Received pick-ups and delivered to warehouse locations.
  • Lifted materials of varied weights on regular basis.
  • Used pallet jacks to move items to and from warehouse locations.
  • Maintained accurate records of received and shipped items.
  • Monitored stock levels in order to maintain minimum inventory levels
  • Dispatched parts runners to technicians with parts nneeded for jobs.

Customer Service Associate

Joanns Fabric and Crafts
Downingtown, PA
11.2018 - Current
  • Answered incoming telephone calls to provide store, products and services information.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Meat Department Clerk

Giant Food Stores
Downingtown, PA
11.2019 - 03.2022
  • Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood, and cheeses and placed in meat cooler and freezer.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
  • Monitored point-of-purchase signs and displays and distributed recipe cards, product coupons, promotional material and information on complimentary foods to customers.
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
  • Adhered to all department procedures for safety management, meat handling and prevention of cross-contamination.
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Cut, wrapped, weighed and labeled orders for customers.

Snack Bar Attendant

Palace Bowling and Entertainment
Downingtown, PA
10.2015 - 11.2019
  • Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
  • Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
  • Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
  • Delivered prepared food and beverage items promptly to customers' tables and bar area.

Education

High School Diploma -

Coatesville Area Senior High School
Coatesville, PA
06.2017

Some College (No Degree) - Education

West Chester University of Pennsylvania
West Chester, PA

Skills

  • Inbound and Outbound Calling
  • Customer Support
  • Safety regulations
  • Customer Service
  • Problem-solving abilities
  • Store maintenance
  • Customer relations
  • Sales expertise
  • High-energy attitude
  • In-store support

Timeline

Warehouse Specialist

Mattioni the Plumbing and Heating
01.2022 - Current

Meat Department Clerk

Giant Food Stores
11.2019 - 03.2022

Customer Service Associate

Joanns Fabric and Crafts
11.2018 - Current

Snack Bar Attendant

Palace Bowling and Entertainment
10.2015 - 11.2019

High School Diploma -

Coatesville Area Senior High School

Some College (No Degree) - Education

West Chester University of Pennsylvania

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Brian Viehweger