BRIAN WAHL
Alpharetta,Georgia
Summary
Information Technology professional with a strong focus on troubleshooting and hardware installation. Proven ability to enhance service efficiency and maintain operational reliability within diverse environments, contributing to project readiness and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Operations Manager
Lutz Pumps, Inc.
Norcross, GA
10.2001 - Current
- Quote complete pump systems based on customer's application specifications
- Updated and maintained customer database to ensure accurate and accessible client information
- Assisted customers in resolving issues, enhancing satisfaction and loyalty
- Performed various company functions to support operational efficiency and team objectives
- Maintain company files for quotes, sales, and all other correspondence
- Create web and email linked PDF technical drawings/exploded view diagrams of product line
- Translate product literature to be used in the American market
Field Engineer
Logical Solutions of Colorado
Berkeley Lake, GA
05.2007 - 07.2008
- Installed and maintained mechanical systems, ensuring operational reliability in diverse environments.
- Provided technical support to bank and check processing centers, enhancing service efficiency in Southeast region.
- Assisted engineers in various West Coast locations, facilitating project progress and collaboration.
Intern
Rollins School of Public Health at Emory University
01.2005 - 01.2006
- Investigated hardware/software problems using troubleshooting experience, ensuring timely resolution
- Installed and configured hardware components to support system functionality
- Completed network installations and upgrades
- Staffed Help Desk and fielded calls
- Managed inventory of hardware components to guarantee project readiness
- Attended IT Management Training Meetings
Education
Associates Degree - Business/Computer Information Systems
Gwinnett College
Skills
- Project management
- Schedule management
- Data entry accuracy
- Advanced Microsoft Excel
- Advanced Microsoft Access
- Advanced Microsoft PowerPoint 2007
- Advanced Microsoft Word
- Technology integration
- Focus under pressure
- Learn quickly
- Peer feedback
- Proficient
Additional Classes Taken
- Principles of Management
- Business Management
- Introduction to Law
- Computer Accounting
- Psychology
- Professional Development
Skills Learned In Class
- Created correspondence database using MS Access
- Developed informative presentations through MS PowerPoint
- Built, installed, and maintained software and hardware on a network of computers
- Designed informative, technical manuals
- Studied Microsoft Word, Excel Integration PowerPoint, and Access
- Utilized troubleshooting skills on all hardware and software issues
Timeline
Field Engineer
Logical Solutions of Colorado
05.2007 - 07.2008
Intern
Rollins School of Public Health at Emory University
01.2005 - 01.2006
Operations Manager
Lutz Pumps, Inc.
10.2001 - Current
Associates Degree - Business/Computer Information Systems
Gwinnett College