Brian Walsh
Northstar Optical
Kyle,TX
2020
years of professional experience
Proactive professional with a strong foundation in operations management and team building. Known for driving sales growth and enhancing customer satisfaction through effective training and coaching initiatives. Ready to leverage expertise to foster long-term success.
Work History
General Manager
- Directed daily operations, ensuring efficient workflow and service quality across all restaurant functions.
- Implemented training programs for staff, enhancing performance and customer service standards.
- Analyzed sales data to identify trends, adjusting inventory levels to optimize profitability.
- Collaborated with marketing team to develop promotional campaigns, increasing customer engagement and foot traffic.
- Oversaw budgeting processes, managing expenses to maintain profitability while meeting operational goals.
- Established performance metrics, monitoring staff productivity and implementing corrective actions as needed.
- Streamlined operational procedures, resulting in improved efficiency and reduced wait times for customers.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Manager
6 Years 10 Months- Developed and executed sales strategies to drive revenue growth and market penetration.
- Analyzed market trends to identify new business opportunities and competitive advantages.
- Fostered relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Managed budget allocations effectively, optimizing resource use for maximum return on investment.
- Implemented CRM systems to streamline sales processes and improve tracking efficiency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Booking Officer
2 Years 11 Months- Processed inmate bookings, ensuring accuracy and compliance with department protocols.
- Maintained detailed records of detainees, facilitating efficient data retrieval and reporting.
- Coordinated communication between law enforcement and court systems for timely arraignments.
- Assisted in training new booking staff on departmental procedures and software systems.
- Monitored facility security protocols during booking procedures to ensure safety compliance.
- Collaborated with law enforcement agencies to verify identity and criminal history of detainees.
- Implemented improvements in booking workflows, reducing processing times and enhancing service quality.
Education
BBA - Accounting
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Training and coaching
Accomplishments
RMC Accomplishments
•2017-2019 Driver/MIT
•2019-2022 - Elevated Cameron Rd Store to a profitable location.
•2021 - set two sales records at Cameron Rd
•Rookie of the year 2021
•7/5/22 started as RGM at the Stassney store.
•10/26/22 set new Sales Record at Stassney
•11/04/22 set 2nd Sales Record at Stassney
•2/9/23 set 3rd and All Time Sales Record at Stassney. $68,133.
•2023 Two Million Dollar Store Award
•2023 Top Delivery Execution % Under 30 12K+ Award
•2023 Highest Cashflow Award
•2023 RGM of the Year Award
•2025
•Facilitated Focus Group Calls
•Core Inspections help at multiple locations
•Business Builder Award
•Go Getter Award
Timeline
Sales Manager
Northstar Optical
10.2012 - 08.2019Read More
Booking Officer
Hay's County Sheriff's Department
02.1994 - 01.1997Read More
General Manager
Pizza Hut
Read More
Texas State University
BBA from Accounting
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