Brian Ward
Decatur,GA
Summary
Driven Parts & Service Manager with over a decade of experience in customer service and inventory control, notably at Falcons Fury Harley-Davidson. Excelled in enhancing departmental profits through strategic sales and streamlined operations. Demonstrates exceptional leadership and automotive diagnostics acumen, ensuring unparalleled service standards and operational efficiency.
Overview
10
10
years of professional experience
Work History
Parts & Service Manager
Falcons Fury Harley-Davidson
03.2023 - 03.2024
- As a Parts & Service Manager, daily task included providing daily work plans for employees, managing a $500 thousand dollar inventory, and producing sales through the Parts and Service department
- It's a fun and fast paced inside sales work environment
- Continuously improved both departments with great customer service and streamlined standard operating procedures to increase profit
- Being knowledgeable was a very important step in the job process
- Being able to sale and advise customers was a necessary skill to master.
Parts Department Manager
Thunder Tower West Harley-Davidson
02.2020 - 03.2023
- As the Parts Manager, I delegated task and workload to employees
- Training new hires or current employees on new and ongoing processes involving the success of the team
- Inventory management, Product knowledge and Customer service are the main aspects of my career
- Also, as a Leader diagnosing problems internally and correcting it immediately
- I've been thoroughly trained in using Talon
- Have current training on working in service as a service advisor and warranty.
Detail Technician
Spiffy Car Wash
06.2018 - 04.2019
- As a mobile detailer you'd drive to houses (B2C) or businesses (RSL) to service vehicles that were set up by appointment
- Customer service, integrity and punctuality were the core of our values
- Having a keen eye and thorough quality control was very important to my success meaning attention to detail was a skill worth mastering
- Worked in various weather conditions for long manual hours.
Supervisor
Liberty Tax Service
02.2014 - 05.2016
- I assisted general manger closely on a daily basis
- Gaining experience on customer service
- Cleaned building and greeting customers, offering them any type of assistance
- Hospitality training included.
Education
Business administration
Valdosta State University
Valdosta, GA08.2016
High school diploma -
Miller Grove High School
Lithonia, GA05.2016
Skills
- Clerical Experience
- Hospitality Experience
- Inventory Control
- Accounting
- Supervising Experience
- Sales Experience
- Cash Handling
- Computer Skills
- Microsoft Office
- Service writing (4
- Automotive Diagnostics
- Inside Sales
Timeline
Parts & Service Manager
Falcons Fury Harley-Davidson
03.2023 - 03.2024
Parts Department Manager
Thunder Tower West Harley-Davidson
02.2020 - 03.2023
Detail Technician
Spiffy Car Wash
06.2018 - 04.2019
Supervisor
Liberty Tax Service
02.2014 - 05.2016
Business administration
Valdosta State University
High school diploma -
Miller Grove High School
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