Extensive management and sales experience, in various fields. 20 plus years experience in sales and management at a nationwide FAA approved flight training school.
Overview
26
26
years of professional experience
Work History
American Flyers
Addison, TX
03.1996 - 05.2016
Director of Operations-Addison,TX 1997-200 Regional Manager-New York Region-2000-2002 Corporate Pilot-National-2000-2002 National Director of Operations/Sales-Certified Flight Instructor Academy 2002-2010 Director of Operations/Sales-Houston branch-2010-2012 Director of Operations/Training-Airline Training Facility-Addison Branch-2012-2016 Trained new employees on company customer service policies and service level standards. Oversaw training and daily performance of staff. Liaised directly with customers to meet needs and maintain satisfaction. Attended preflight briefings. Ensured the completion of all required aircraft forms, logs and reports. Ensured compliance with all Federal, State, Loca,l and foreign regulations. Ensured that all company procedures and Federal Aviation Regulations were adhered to. Recruited and hired new branch employees. Mentored staff to increase sales success and productivity. Developed standard operating procedures. Served as mentor to junior team members. Maximized operational effectiveness across territory. Traveled to national and international business locations. Submitted monthly reports to senior management. Established clear lines of communication between business and clients. Supervised local managers.
Account/Project Manager
One Source Commercial Flooring
Plano, TX
01.1994 - 01.1996
Acquired new accounts and managed current clients as well as managing projects on site for quality assurance.
Assistant Sore Manager/Travelling New Sore Set Up Team
Michaels/MJ Designs
01.1990 - 01.1994
Served as Assistant Store Manager at multiple locations while also travelling nationwide assisting in setting up new retail locations.
Education
Professional Pilot Program
American Flyers
General Studies
Collin County College
Skills
Quantifiable revenue increases
Advertising background
Client relationships
Troubleshooting and problem solving
Productivity improvement specialist
Systems implementation
Multi-unit operations management
Team building
Procedure development
Strategic planning
Strategic planning
Procedure development
Team building
Cost reduction and containment
Process improvement strategies
Multi-unit operations management
Motivational leadership style
Airport security clearance
Aviation operations experience
Staff hiring, training and development
Timeline
American Flyers
03.1996 - 05.2016
Account/Project Manager
One Source Commercial Flooring
01.1994 - 01.1996
Assistant Sore Manager/Travelling New Sore Set Up Team