Brian Woollums
Ankeny
Summary
Versatile and dynamic, with a proven track record at Kohls Department Store in enhancing customer loyalty through exceptional service and empathy. Mastered cleaning expertise and active listening, significantly improving operational efficiency and workplace sanitation. Achieved notable success in high-stress situations, demonstrating prioritization and problem-solving skills without compromising quality.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dishwasher
Fazolis
05.2024 - 09.2024
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Restaurant Helper
LGC Hospitality Staffing
02.2022 - 08.2024
- Assisted kitchen staff in preparing meals for timely delivery, ensuring high-quality dining experiences.
- Increased overall efficiency by assisting with dishwashing duties during peak hours, ensuring the availability of clean utensils and plates.
- Cleaned and organized kitchen, dining and service areas.
Sanitation Worker
Lomar Distribution
03.2021 - 02.2022
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Janitor
Buffalo Wild Wings
12.2020 - 03.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Food Preparation Worker
Center Plate
08.2015 - 09.2019
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Sorting Associate
Salvation Army Thrift Store
11.2013 - 12.2015
- Actively participated in ongoing professional development opportunities provided by the company, enhancing overall skillsets and industry knowledge for continued growth.
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates.
Security Guard
Pioneer Hi-Bred International Inc
04.2003 - 11.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Building Trades Degree - Carpentry
Southwestern Community College
Creston06-1998
High School Diploma -
Mount Ayr Community High School
Mount Ayr, IA05-1997
Skills
- Active listening
- Customer service
- Order processing
- Prioritization
- Cleaning expertise
- Basic repairs
- Recycling
- Pressure washing
- Waste management
Timeline
Customer Service Representative
Kohls Department Store
11.2024 - Current
Dishwasher
Fazolis
05.2024 - 09.2024
Restaurant Helper
LGC Hospitality Staffing
02.2022 - 08.2024
Sanitation Worker
Lomar Distribution
03.2021 - 02.2022
Janitor
Buffalo Wild Wings
12.2020 - 03.2021
Food Preparation Worker
Center Plate
08.2015 - 09.2019
Sorting Associate
Salvation Army Thrift Store
11.2013 - 12.2015
Security Guard
Pioneer Hi-Bred International Inc
04.2003 - 11.2013
Building Trades Degree - Carpentry
Southwestern Community College
High School Diploma -
Mount Ayr Community High School
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