Brian Wright
North Pole
Summary
Experienced with handling customer interactions and resolving issues promptly. Uses good communication and empathy to build strong relationships and trust with customers. Maintains high customer satisfaction and customer loyalty.
Overview
21
21
years of professional experience
Work History
Outpost Assistant Person in Charge
Three Bears Alaksa
05.2025 - Current
- Perform firearm sales
- Maintain and file accurate forms for firearm sales
- Log in new firearms
- Stock and clean department
- Train new associates
- Assist customers
- Cash out customers
- Close and lock department
- Count down cash drawer and deposit money into the safe
Customer Service Representative
J&J Pawn
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
Mosquito applicator
Mosquito Authority
04.2024 - 08.2024
- Drive to customers homes/businesses
- Speak with customers to explain the process and address any concerns
- Use a blower motor weighing 60lbs to treat the trees with chemical
- Write notes for every property about what was sprayed, what was skipped and how much chemical was used
Sales Associate
Walmart
03.2009 - 11.2022
- 2 years working in receiving scanning over stock and unloading trucks
- 13 years using power equipment
- Walkie Stacker, Scissor Lift, Electric Pallet Jack and Fork Lift
- Almost 12 years working sporting goods
- Sold Firearms and hunting/fishing licenses
- Trained associates and managers on the sale of Firearms and hunting/fishing licenses
- Maintained and filed Federal and State paper work with customers personal information
- Assisted customers with finding and understanding various products
- Cashed out customers
- Mixed paint for customers
- Stocked shelves
- Cleaned gun counter and shelving
- Coordinated with vendors to order new products and special features
- Built displays for special features
- Reset modulars/planograms
- Helped in other departments, serving as back up for the electronics department
- Last 2 years spent as a Team Associate, working in 5 departments at the same time
Front End Supervisor
Pizza Hut
06.2007 - 10.2007
- College road Pizza Hut shift manager
- Supervisor over the front end, including the front kitchen and the dinning room
- Entered customers orders into the computer
- Cashed out customers
- Oversaw the waitstaff and cooks
- Trained cooks
- Cooked
- Helped the rear kitchen with cooking and cashing out the delivery drivers
- Restocked the cook line
- Cleaned the kitchen
- Emptied the tills at night and put the money in the safe
- Locked the store at the end of the night
Sales Associate
Petco
01.2007 - 08.2007
- Fed the animals
- Placed new animals in the cages and observed them to see how they interact with the older ones
- Cleaned animal cages
- Assisted customers with picking the right pet for their family
- Cashed out customers
- Unloaded the trucks
- Organized the receiving room
- Pulled back stock
- Stocked the shelves
- Swept and mopped at night
Cook Supervisor
Pizza Hut
12.2004 - 10.2006
- Worked at North Pole and Geist road Pizza Huts
- Supervised the kitchen, ensuring company standards and customer satisfaction were met
- Trained cooks
- Cooked
- Restocked the cook line
- Cleaned counters, dishes and floors every night
- Emptied the cash registers and put the money in the safe
- Locked the store
Education
GED -
Alaska Job Corps center
Palmer, AK12.2008
Skills
- Sales
- Customer Service
- Pricing
- Cashiering
- Organizational Skills
- Retail Sales
- Merchandising
- Cash Handling
- Freight Experience
- Pallet Jack
- Planograms
- Order Picking
- Load & Unload
- Forklift
- Filling
Timeline
Outpost Assistant Person in Charge
Three Bears Alaksa
05.2025 - Current
Customer Service Representative
J&J Pawn
01.2025 - Current
Mosquito applicator
Mosquito Authority
04.2024 - 08.2024
Sales Associate
Walmart
03.2009 - 11.2022
Front End Supervisor
Pizza Hut
06.2007 - 10.2007
Sales Associate
Petco
01.2007 - 08.2007
Cook Supervisor
Pizza Hut
12.2004 - 10.2006
GED -
Alaska Job Corps center