Briana Amador
Union City,CA
Summary
Administration of Justice graduate with 3 years of experience in supervision, quality assurance, inventory, employee training, customer service, and problem-solving. Experienced in supporting fast-paced operations, maintaining safety and quality standards, providing administrative support, and coordinating teams.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Area Supervisor
Cedar Fair
Santa Clara, CA
04.2023 - 08.2026
- Supervised daily operations across 3+ food and beverage locations
- Monitored quality, cleanliness, inventory, and operational standards across assigned locations
- Directed employees during shifts and coordinated staffing needs to maintain coverage
- Trained new employees on customer service, safety, food service, and company procedures
- Resolved customer issues to ensure positive experiences and resolved operational issues
- Coordinated with management to keep daily operations running smoothly
- Worked in cooperation with front and back of house staff to ensure smooth operations
Inbound Problem Solver
Amazon
Tracy, CA
03.2022 - 03.2023
- Investigated and resolved issues with damaged, missing, mislabeled, and misrouted packages to ensure timely delivery
- Reviewed inventory and system information to identify and correct discrepancies
- Met daily productivity and quality standards in a fast-paced warehouse environment
- Trained and assisted new employees, facilitating smoother onboarding as part of the Learning Ambassador team
- Followed company procedures and safety requirements while maintaining accuracy
Crew Member
McDonald's
Stockton, CA
01.2022 - 02.2023
- Followed company and food-safety procedures for order handling, cleanliness, and cash transactions
- Took orders accurately at counter and drive-thru
- Operated cash register and handled payments with careful attention
- Sanitized workstations, equipment, and dining areas throughout shifts
Education
Associate in Science for Transfer (A.S.-T.) - Administration of Justice
Ohlone College
Fremont, CASkills
- Operational Standards
- Inventory Management
- Inventory Control
- Process Improvement
- Employee Training
- Customer Service
- Team Leadership
- Safety & Compliance
- Microsoft Excel
- Microsoft Outlook
- Conflict Resolution
- Administrative Support
- Incident reporting
Personal Information
Driving License: California Driver's License
Certification
Mandated Reporter Training (MRT), OSHA Safety Certification, PPE Certification, Responsible Beverage Service (RBS), ServSafe, California Driver's License
LANGUAGES
Driving License: California Driver's License
Timeline
Area Supervisor
Cedar Fair
04.2023 - 08.2026
Inbound Problem Solver
Amazon
03.2022 - 03.2023
Crew Member
McDonald's
01.2022 - 02.2023
Associate in Science for Transfer (A.S.-T.) - Administration of Justice
Ohlone College