Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANA BALLESTAS

Moriches,Ny

Summary

Dedicated to satisfying customers with fast, friendly service. People-person with an organized and efficient mindset. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Amazon Delivery

Veritas
06.2023 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Receptionist/Bookkeeper

Montauk Mechanical
06.2016 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Busser

Tuckers Place West
07.2022 - 05.2023
  • Observed tables to tend to guest needs and identify customer service opportunities
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages
  • Went above and beyond expectations by helping with various tasks to support teammates and provide customer service
  • Cleared tables to maintain high turnover rate and minimize wait times
  • Helped employees complete required activities during peak periods
  • Effectively multitasked within demanding environment
  • Restocked dining room with plates, glassware, and utensils, maintaining adequate workstation supplies.

Overnight Front Desk

Planet Fitness
04.2021 - 05.2022
  • Explained policies and procedures to visitors
  • Taking phone calls, updating databases, and collecting payments
  • Collected trash, wiped down machines, and surfaces
  • Checked bathrooms to always keep the gym environment safe and clean.

Lead Gas Station Attendant

Exxon Fast Stop 16
09.2020 - 04.2021
  • Reach out to existing customers to let them know about specials and their upcoming services needs
  • Swept floors, collected trash, and wiped down counters; Checked restrooms regularly and managed any cleaning needs to keep spaces fresh for customers
  • Opened and stocked merchandise on shelves and in display cases
  • Operated essential kitchen equipment to prepare pizzas and other counter items
  • Monitored customers to identify potential criminal activities and prevent store losses.

Sales Manager

Gadget World
09.2019 - 06.2020
  • Learned the needs of each customer to provide better product recommendations and increase sales chances
  • Prepared smooth presentations and product demonstrations to highlight features and drive sales
  • Addressed customer issues promptly to maintain satisfaction and preserve revenue streams
  • Collaborated well with team members to conduct daily assignments and achieve team targets
  • Met targets consistently by working hard and with strong diligence.

Catering Server

Villa Russo
04.2019 - 06.2019
  • Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean-up
  • Monitored the dining area and employee workstations to clean up spills and restock supplies quickly
  • Organized physical setup and breakdown of the venue for each event
  • Worked independently and teamed up with others to ensure a productive workflow
  • Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.

Maintenance Assistant

Forestdale Inc
10.2017 - 05.2019
  • Checked daily trash, damage, and other cleaning needs to keep the building looking professional
  • Managed emergencies promptly to restore service and performance levels
  • Helped with all areas of grounds maintenance, including parking lots, outdoor lighting, and routine lawn care
  • Completed common maintenance such as painting walls, repairing plumbing and electrical
  • Maintained a well-organized inventory of spare parts, tools, and supplies to stay ready for any repair requirement.

Cashier and Customer Service

Feditelli's Pizza
06.2017 - 09.2017
  • Counted money in cash drawers at the start of each shift and balanced the drawers at the end of each shift
  • Found ways to improve customer service by taking accountability and acting as a Brand Ambassador
  • Greeted all customers and provided prompt and friendly service
  • Stored food promptly and at correct temperatures, adhering to proper food handling and safety guidelines
  • Consistently cleaned, organized, and sanitized food stations, equipment, and utensils to protect customers from the risk of infection.

Education

Forest Hills High School
Forest Hills, NY

Skills

  • Multitasking Abilities
  • Troubleshooting
  • Active Listening
  • Networking
  • Teamwork and Collaboration
  • Self-Directed
  • Excellent Communication

Timeline

Amazon Delivery

Veritas
06.2023 - Current

Busser

Tuckers Place West
07.2022 - 05.2023

Overnight Front Desk

Planet Fitness
04.2021 - 05.2022

Lead Gas Station Attendant

Exxon Fast Stop 16
09.2020 - 04.2021

Sales Manager

Gadget World
09.2019 - 06.2020

Catering Server

Villa Russo
04.2019 - 06.2019

Maintenance Assistant

Forestdale Inc
10.2017 - 05.2019

Cashier and Customer Service

Feditelli's Pizza
06.2017 - 09.2017

Receptionist/Bookkeeper

Montauk Mechanical
06.2016 - Current

Forest Hills High School

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