Briana Berrios
Jarrell
Summary
Dynamic professional with a strong background in customer service at Allstate Insurance Co. Known for exceptional multitasking and a reliable team player attitude, I excelled in resolving conflicts and enhancing customer loyalty. My engaging personality and effective communication skills have consistently driven positive outcomes in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Bartender
Mels Lone Star Lanes
01.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Private Nanny
Karla Wyatt Thompson
09.2023 - 07.2024
Lead Teacher
Goddard School
06.2022 - 10.2023
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Customer Service Representative
Allstate Insurance Co
02.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Dimploma -
Georgetown High School
Georgetown, TX05.2020
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Clear and effective communication
Timeline
Private Nanny
Karla Wyatt Thompson
09.2023 - 07.2024
Lead Teacher
Goddard School
06.2022 - 10.2023
Customer Service Representative
Allstate Insurance Co
02.2021 - 09.2023
Bartender
Mels Lone Star Lanes
01.2020 - Current
Dimploma -
Georgetown High School
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