Briana Beyer
Account Resolution Specialist
Cheektowaga,NY
Summary
Focused on offering first-rate support to every client while working to obtain necessary payments. Experienced in building rapport with each client in order to effectively satisfy accounts.
Overview
15
15
years of professional experience
Work History
Account Resolution Specialist
American Coradius International LLC
05.2017 - Current
- Handle inbound and outbound phone calls for a variety of products as an Account Resolution Specialist
- Follow compliance guidelines for all products worked
- Provide great customer service and negotiate terms with customers to resolve accounts
Account Resolution Specialist
Firstsource Advantage LLC
06.2013 - 05.2017
- Answer questions and help satisfy the needs of customers to resolve their accounts
- Produce outbound calls as well as handle inbound calls pertaining to delinquent accounts
- Follow compliance guidelines during calls
Customer Service Supervisor
Sam's Club
12.2010 - 06.2013
- Maintain the front-end and customer service desk as a customer service/marketing supervisor
- Record and edit schedules
- Set and monitor employee performance goals
Cashier/Customer Service
Delta Sonic
09.2009 - 12.2010
- Maintain a clean and proper working environment
- Operated a cash register, and advised customers of different products and uses
Education
No Degree - Dental Assisting
Erie Community College
Buffalo, NY 05.2001 -
No Degree - General Studies
Trocaire College
Buffalo, NY 05.2001 -
Skills
- Debt collection knowledge
- Account management
- Goal-oriented mindset
- Payment plan negotiation
- Creative problem solving
- Complaint resolution
- Professional telephone demeanor
Timeline
Account Resolution Specialist
American Coradius International LLC
05.2017 - Current
Account Resolution Specialist
Firstsource Advantage LLC
06.2013 - 05.2017
Customer Service Supervisor
Sam's Club
12.2010 - 06.2013
Cashier/Customer Service
Delta Sonic
09.2009 - 12.2010
No Degree - Dental Assisting
Erie Community College
05.2001 -
No Degree - General Studies
Trocaire College
05.2001 -
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