Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Brown

Mobile,AL

Summary

Seasoned Phlebotomist and Patient Services Coordinator at Mitchell Cancer Institute, adept in blood collection and enhancing patient satisfaction. Excelled in maintaining patient confidentiality, implementing quality control measures, and fostering a collaborative environment. Proven track record in improving service delivery by leveraging medical office administration skills and emergency response training.

Overview

4
4
years of professional experience

Work History

Phlebotomist

Mitchell cancer institute
Mobile, AL
05.2022 - Current
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Educated patients on specimen collection procedures and post-draw care.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.

Patient Services Coordinator

Mitchell cancer institute
Mobile , AL
03.2021 - Current
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Implemented patient satisfaction surveys to identify areas for improvement.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Kept work areas and equipment clean and sanitized for optimal protection.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

Bachelor of Science -

Georgia Southern University
Statesboro, GA

Certification - Phlebotomy

Coastal Alabama Community College

Skills

  • Patient confidentiality
  • Blood collection
  • Medical office administration
  • Emergency response training
  • Patient support
  • Quality control
  • Personal protective equipment usage
  • Medical terminology
  • Sanitation and sterilization

Timeline

Phlebotomist

Mitchell cancer institute
05.2022 - Current

Patient Services Coordinator

Mitchell cancer institute
03.2021 - Current

Bachelor of Science -

Georgia Southern University

Certification - Phlebotomy

Coastal Alabama Community College

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Briana Brown