Briana Campbell
Miami,FL
Summary
Highly organized Dispatch Assistant with strong experience in coordinating transportation logistics, managing dispatch communications, and facilitating timely deliveries. Exhibit strong skills in multi-tasking, problem-solving, and maintaining efficiency under pressure. Previous roles have demonstrated an ability to streamline operations, improve coordination efforts, and contribute positively to team dynamics.
Overview
12
12
years of professional experience
Work History
Emergency Dispatch Assistant
Miami Police Department
08.2018 - Current
- Operates a police or fire/medical Emergency 911 system receiving [Number] calls for service daily; enters calls for service into computer-aided dispatch (CAD) system; provides routine information to the public upon request.
- Assists Emergency Dispatchers in dispatching personnel and equipment for emergency services using [Software] and computerized communication systems, enhancing communication and operational efficiency.
- Facilitates timely emergency responses by promptly contacting ambulance and wrecker services, contributing to improved response times during high-pressure situations.
- As secondary operator, advises public on emergency procedures; determines if a dispatch is necessary; and gives referral information on other agencies, ensuring effective public safety communication.
- Keeps comprehensive records and files updated to ensure easy access to information, while executing supplementary tasks to enhance overall workflow and operational efficiency.
Sales/Copy Print Associate
OfficeMax/ Office Depot
08.2015 - 08.2018
- Guided customers through store layout to locate products efficiently.
- Managed multiple customer interactions simultaneously to enhance service experience.
- Offer a friendly greeting, smile and make eye contact with customers.
- Designed and printed business cards, invitations, invoices, and stamps to meet customer needs.
- Complete online orders.
- Restocked shelves regularly.
- Replenished items consistently.
- Sorted and placed returned merchandise back into inventory.
Sales Associate
Bath and Body Works
10.2014 - 11.2015
- Managed multiple customer interactions simultaneously, ensuring timely assistance and satisfaction.
- Assisted customers in locating products and resolving inquiries, enhancing overall shopping experience.
- Offer a friendly greeting, smile and make eye contact with customers.
- Restock the shelves when needed.
- Replenish items when needed.
- Restocked returned items on shelves, maintaining product availability and organization.
Student Assistance
Miami Dade College Financial Aid Office
01.2015 - 05.2015
- Help students apply for FAFSA (Free Application for Student Aid).
- Help students apply for Federal Loans and Perkins Loan.
- Provided detailed information on scholarships, helping students identify funding opportunities for their education.
- Greeted students and answered financial aid questions, enhancing their understanding of available options.
- Organized and filed loan and certification documents systematically, ensuring efficient retrieval and compliance.
- Digitized various documents, including Social Security and citizenship papers, for electronic record-keeping.
Cashier
Old Navy
11.2013 - 12.2013
- Handled customer returns and exchanges efficiently at point of sale, enhancing customer satisfaction.
- Issued receipts to customers and accurately returned the appropriate change after each transaction.
- Managed register at shift start, ensuring proper cash drawer setup with sufficient change.
- Verified cash drawer contents, confirming accurate funds and sufficient change supplies.
- Counted the drawer's contents and compared the total with sales data at the end of a shift.
- Separated and totaled charge forms, return slips, coupons, and any other non-cash items.
- Requested additional identification from customers to verify their identity during transactions.
- Prepared customer purchases by wrapping or bagging items securely for convenience.
Education
Miami Dade College - Computer Information Systems, Information Technology (IT)
Miami Dade College
Miami, FL04-2026
Diploma -
Miami Palmetto Senior High School
Miami, FL05-2014
Skills
- Crisis management
- Multitasking ability
- Organizational skills
- Attention to detail
- Discipline and reliability
- Relationship building
- Empathy and awareness
- Positive attitude
References
Available upon request
Coursework
- Typing
- Computer Operations
- Word Processing I and II
- Excel
- Microsoft Word
- PowerPoint
- Publisher
- Access
- PhotoShop (Basics)
Timeline
Emergency Dispatch Assistant
Miami Police Department
08.2018 - Current
Sales/Copy Print Associate
OfficeMax/ Office Depot
08.2015 - 08.2018
Student Assistance
Miami Dade College Financial Aid Office
01.2015 - 05.2015
Sales Associate
Bath and Body Works
10.2014 - 11.2015
Cashier
Old Navy
11.2013 - 12.2013
Miami Dade College - Computer Information Systems, Information Technology (IT)
Miami Dade College
Diploma -
Miami Palmetto Senior High School