Summary
Overview
Work History
Skills
Timeline
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Briana Cannon

O’Brien ,FL

Summary

Proven Customer Service Representative with a track record of resolving high-stress disputes at Hub Industrial Supply, enhancing customer loyalty through empathetic engagement. Skilled in active listening and critical thinking, adept at transforming challenging situations into positive outcomes. Demonstrates exceptional problem-solving abilities, ensuring customer satisfaction and repeat business.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hub Industrial Supply
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Waitress

Red Ginger Asian Bistro
06.2020 - 04.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Hub Industrial Supply
11.2023 - Current

Waitress

Red Ginger Asian Bistro
06.2020 - 04.2023

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Briana Cannon