Briana Carroll
Ontario,CA
Summary
Thorough team contributor with strong organizational capabilities pursuing part time position. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
The Counseling Team
10.2025 - Current
- Managed scheduling and logistics for client appointments, enhancing access to mental health services.
- Developed and maintained electronic health records, ensuring compliance with HIPAA regulations and data accuracy.
- Conducted initial assessments to determine client needs, facilitating appropriate referrals and resources.
- Trained new staff on care coordination protocols, improving team efficiency and service delivery standards.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Patient Care Coordinator
Active Hearing Center
01.2025 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with the V.A. to verify coverage and obtain authorizations for medical appointments and hearing devices.
- Applied administrative knowledge and courtesy to explain hearing aid fitting process to patients.
- Verified patient history through the V.A. and entered patient information into system.
- Provided maintenance and repair services to veterans for said hearing devices.
Patient Services Coordinator
Audibel Hearing Centers
03.2023 - 01.2025
- Performs thorough cleanings of patient hearing devices, including vacuuming of mic(s) and mic covers, replacing of wax filters, and performance updates.
- Ensures all patient demographics are input correctly, as well as insurance information and benefit identification forms.
- Ensures all insurance prior authorizations and referrals are collected prior to physical fitting of hearing devices.
- Populates patient purchase agreements and collects patient balance/responsibility at time of fitting.
Certified Patient Services Specialist
Barnet Dulaney Perkins Eye Center
08.2020 - 02.2023
- Evaluated daily schedule to accommodate patient flow and minimize missed appointments.
- Collected copayments and balances prior to routine appointments or ophthalmic surgeries.
- Efficiently scanned and documented new patient information in electronic health records for registration purposes.
- Obtained authorizations for retinal medications prior to patient injection appointments.
Emergency Room Registrar
Havasu Regional Medical Center
07.2019 - 08.2020
- Collected insurance documentation and patient demographics for emergency room and inpatient admissions and outpatient procedures.
- Populated estimates based on patient insurance benefits and services provided to patient during stay.
- Referred patients to correct payment plan resources and Medicaid services.
- Worked in PBX Operator Box to transfer and direct incoming hospital calls, trauma alerts, and distribution of hospital census to head nurse.
Special Services Associate
The Home Depot
09.2016 - 07.2019
- Partnered with security and loss prevention, minimalizing shrink.
- Resolved and deescalated issues to efficiently and professionally address customer concerns.
- Performed loading and assisted in expediting of special orders and deliveries to construction sites or customer homes.
- Processed cash, check, and credit card transactions for large contractor orders for job sites.
Education
High School Diploma - undefined
Lake Havasu High School
Lake Havasu City05.2017
Skills
- Flexibility
- Adaptable
- Thrives Under Pressure
- Patient Care
- Problem-solving
- Time management
- Multidisciplinary team collaboration
Certification
Certified Patient Services Specialist, American Vision Partners, 05/01/21
Timeline
Care Coordinator
The Counseling Team
10.2025 - Current
Patient Care Coordinator
Active Hearing Center
01.2025 - Current
Patient Services Coordinator
Audibel Hearing Centers
03.2023 - 01.2025
Certified Patient Services Specialist
Barnet Dulaney Perkins Eye Center
08.2020 - 02.2023
Emergency Room Registrar
Havasu Regional Medical Center
07.2019 - 08.2020
Special Services Associate
The Home Depot
09.2016 - 07.2019
High School Diploma - undefined
Lake Havasu High School