LANIEL. WILLIAMS
Care Coordinator/Caregiver
Taylor,MI
Summary
I am seeking a challenging position as a care coordinator/clinical medical assistant, and exploring More as being in the medical field, in a professional company that will Benefit from experience, and skills; that will give me the opportunity to learn And grow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
Care Coordinator
New Century Home Health Care
Madison Heights, MI
05.2022 - Current
- Quality Control
- Inspect Parts
- Quality Inspector, Labeling, Packing etc.
- Built strong relationships with clients to deliver emotional support and companionship.
- Used company software and databases to maintain records of services performed and patient conditions.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Completed resident assessments in accordance with current regulations and guidelines.
Home Care/ Nursing Assistant
Balanced Home Care
Troy, MI
11.2015 - 10.2016
- Washing dishes, clothes, shopping, and cleaning
- Make sure patient taking medication, and making bed etc.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Receptionist
Brookdale Assisted Living
Southfield, MI
05.2019 - 08.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled assignments independently with good judgement and critical thinking skills.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Caregiver
Right At Home Health Care
Bloomfield , MI
02.2021 - 09.2022
- Daily cleaning such as mopping, vacumming, wiping tables
- Make sure patient beds are made, trash out, replace baggies
- Clean dining room, kitchen, bedrooms, bathroom, etc.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Specialty/Medical Assistant Extern
Jefferson Multi
01.2009 - 01.2010
- Administered multiple injection, daily
- Clerical duties such as: answering phones, filing, charting, making appointments
- Responsible for phlebotomy, on a daily basis
- Conducted vital signs such as: WT, HT, TPR, Pulse, etc.
- Obtained client medical history, medication information, symptoms, and allergies.
- Welcomed patients and inquired about wellbeing since last treatment.
- Scheduled appointments and tests to coordinate patient care.
- Helped with patient preparation and recovery to support patient comfort and well-being.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Performed medical chart reviews to confirm accuracy and completeness.
- Maintained clean and safe clinic environment to prevent injuries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
Customer Service
Hanson Windows
01.2007 - 01.2008
- Answering phones, and Set Appointments for customers
- Explain products or services, prices, answer questions, and give best estimates
- Resolve customer complaints via phones, emails, or social media
- Greet customers warmly and ascertain problems or reason for calling etc
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Home/Patient Care Assistant
VA Nursing
01.2006 - 01.2007
- Assisted nursing home with daily livings need including; Safety, nutrition, hygiene
- Successfully performed vital signs, EKG, lab specimen, lab culture, blood draws
- Cleaned catheters, wounds, and emptied bed pan
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Increased medication and medical terminology knowledge through research and continuing education.
- Assisted disabled clients to support independence and well-being.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Scheduled and coordinated medical appointments.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Diploma - Psychology
Dorsey School, Dorsey School
Crockett Tech High School
01.2009 - 05.2010
Patient Care Assistant - undefined
01.2006 - 05.2007
Certificate of Completion in Patient Care Program Awarded CPR Certificate, Honor Roll - undefined
Diploma - Patient Care Assistant
Kettering High School
01.2004 - 05.2007
Diploma - undefined
Wayne County Community College
Associate of Science Degree - undefined
Skills
PhlebotomyVital SignsPrompt/ PuntualInjectionsMicrosoft ApplicationsGlucose TestingUrinalysis-Specimen Collection and HandlingWalk-in-Clinic Environment, Receptionist, Office Skills Etc
Flexibility
EKG
Filing Charts
Time Management Skills
Care Planning
Scheduling
Organizational standards
Strategic planning
Medical terminology
Healthcare operations
Database coordination
Organizational skills
Timeline
Care Coordinator
New Century Home Health Care
05.2022 - Current
Caregiver
Right At Home Health Care
02.2021 - 09.2022
Receptionist
Brookdale Assisted Living
05.2019 - 08.2020
Home Care/ Nursing Assistant
Balanced Home Care
11.2015 - 10.2016
Specialty/Medical Assistant Extern
Jefferson Multi
01.2009 - 01.2010
Diploma - Psychology
Dorsey School, Dorsey School
Crockett Tech High School
01.2009 - 05.2010
Customer Service
Hanson Windows
01.2007 - 01.2008
Home/Patient Care Assistant
VA Nursing
01.2006 - 01.2007
Patient Care Assistant - undefined
01.2006 - 05.2007
Diploma - Patient Care Assistant
Kettering High School
01.2004 - 05.2007
Certificate of Completion in Patient Care Program Awarded CPR Certificate, Honor Roll - undefined
Diploma - undefined
Wayne County Community College