Mercedes Rocha
Bakersfield,CA
Summary
I am a very hard worker, fast learner, and I am able to multitask. Devoted to working hard to the best of my ability. I have over 10 years of experience as a Medical Assistant, I also have proficient experience as a Care Coordinator and Referral Submission. Demonstrated leadership in staff training, workflow development, and interdepartmental collaboration. Recognized as a trusted resource for process guidance and problem resolution. Proven ability to support operational efficiency, quality standards, and patient-centered care. Coordinate and organize team engagement activates for holiday events.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Coordinator
OMNI Family Health
05.2023 - Current
- Daily Outreach efforts for high-risk patient populations, ensuring completion of chart reviews and closure of care gaps. Coordinate complex referrals and connect patients to community based resources addressing social determinants of health. Developed and standardized ECM communication templates to enhance clarity, consistency, and program reporting to PCP providers. Serve as a primary point of contact and resource for ECM workflows and documentation. Assist in training new staff, reinforcing compliance, documentation accuracy and patient engagement expectations. Support workflow improvements that strengthen continuity of care and patient outcomes.
ECM Referrals
OMNI Family Health
06.2021 - 05.2023
- Managed high –volume internal and external referral, ensuring accurate authorizations and timely follow ups. Maintained compliance with eligibility verification and documentation standards. Identified and resolved referral barriers to prevent delays in patient care. Assisted in training team members on referral processing procedure and EMR documentation. Assisted with troubleshooting referral and authorization challenges.
Medical Assistant
OB GYN • KMC Sage Brush
04.2020 - 06.2021
- Provided clinical support in high volume OB/GYN setting. Assisted with in office procedures including colposcopy, LEEP, and endometrial biopsies. Administered medications, immunizations, EKG’s and performed phlebotomy. Performed procedure room preparations, inventory control, and procedural protocols. Ensured efficient patient flow and provider schedule coordination.
Medical Assistant
Omni Family Health
10.2019 - 04.2020
- Supported comprehensive back office clinical operations. Performed vitals, diagnostic testing such as EKG’s, rapid test, A1C Etc, phlebotomy, requested records, request medication refills. Assisted with audit preparation and quality control initiatives. Supported provider scheduling and MA workflow. Assisted with training new staff. Provided patient education and handled patient concerns. Sterilized equipment and maintained exam rooms.
Medical Assistant
Dr. Raman’s Office
11.2010 - 08.2013
- Delivered front and back office clinical support. Assisted with wound care, injections, and specialized procedures including fecal transplant. Coordinated insurance verification and authorization process. Maintained sterilization protocols and clinical compliance standards.
Education
Kaplan College
01.2011
Skills
- Vitals
- Ear irrigation
- Scheduling appointments
- Patient follow ups
- Referrals
- Procedure and exam assistance
- Wound care
- Patient education
- EKG
- Phlebotomy
- Colposcopy
- LEEP
- EMB
Certification
CMA 3/2023-present
Timeline
Care Coordinator
OMNI Family Health
05.2023 - Current
ECM Referrals
OMNI Family Health
06.2021 - 05.2023
Medical Assistant
OB GYN • KMC Sage Brush
04.2020 - 06.2021
Medical Assistant
Omni Family Health
10.2019 - 04.2020
Medical Assistant
Dr. Raman’s Office
11.2010 - 08.2013
Kaplan College