Kassey Keith
Independence,MO
Summary
Experienced Medical Assistant and Care Coordinator with 10 years of compassionate and detail-oriented expertise in delivering exceptional patient care and providing administrative support in fast-paced healthcare settings. Proven proficiency in managing patient records, scheduling appointments, and assisting with medical procedures while ensuring compliance with HIPAA regulations. Adept at coordinating care between medical professionals and patients, facilitating effective communication, and advocating for patient needs. Utilizes electronic medical record (EMR) systems to streamline processes and enhance the patient experience. Committed to fostering collaborative relationships within healthcare teams to optimize overall patient outcomes.
Overview
6
6
years of professional experience
Work History
Care Coordinator
TimeDoc Health
09.2024 - Current
- Executed monthly phone calls with patients, practices, and pharmacies to guarantee needs are met between office visits.
- Developed customized care plans for each patient in collaboration with practices and providers.
- Identified social determinants of health, care gaps, and eligibility for referral services.
- Encouraged patient engagement by aligning goals with individualized care approaches.
- Executed numerous daily calls to ensure sufficient patient engagement for CCC services.
- Ensured privacy, confidentiality, and safety of patients while adhering to ethical standards.
Medical Assistant/Phone Triage
HCA Midwest Health System
09.2018 - 12.2023
- Monitored and responded to triage calls and telephone triage calls.
- Evaluated and assessed the patient’s health care needs based on the patient's signs and symptoms, utilizing established triage protocols and guidelines.
- Obtained appropriate input and direction from the provider as needed to determine the best clinical course of action and recommendations for specific patient health care needs.
- Accurately documented symptoms/complaints, assessment, advice provided, and patient/caller response.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Bachelor In Healthcare Administration - Health Administration
National American University
National Registered and Certified Medical Assistant -
Wells Spring School of Allied Health
Kansas City, MO06.2016
Certified Pharmacy Technician - Pharmacy
Penn Foster Career School
Scranton, PA03.2015
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Scheduling
- Care planning
- Medical terminology
- Resource allocation
- Monitoring tools
- Multitasking and organization
- HIPAA compliance
- Active listening
- Patient assessment
- Treatment Planning
- Needs assessment
- At-home care instruction
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Procedure assistance
- CPR
- Compassionate
- Immunization administration
- Phlebotomy techniques
- Patient flow management
Timeline
Care Coordinator
TimeDoc Health
09.2024 - Current
Medical Assistant/Phone Triage
HCA Midwest Health System
09.2018 - 12.2023
Bachelor In Healthcare Administration - Health Administration
National American University
National Registered and Certified Medical Assistant -
Wells Spring School of Allied Health
Certified Pharmacy Technician - Pharmacy
Penn Foster Career School
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