Briana M Civil
Naples
Summary
Compassionate and dedicated professional with exceptional listening skills and superior organizational abilities, adept at maintaining composure in challenging situations while providing valuable advice. Extensive experience in diverse patient care environments, including nursing homes, EMT services, and in-home care, demonstrates a commitment to enhancing the well-being of others. A strong foundation in liberal arts education complements a passion for life and an unwavering motivation to make a positive impact. Eager to further develop skills through continued education and hands-on experience, focusing on improving the lives of those served.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acute Care Coordinator
David Lawrence Centers-Naples, FL
Naples, FL
08.2018 - Current
- Interviewing and hiring candidates that meet qualifications of Behavioral Health Technicians.
- Coordinating staff in multiple units and ensuring all staff are up to date with all trainings in compliance with OSHA, HIPPA, and Joint Commission.
- Identify needs of staff by mentoring, coaching, or helping others to improve their knowledge and skills.
- Facilitated communication among patients, families, and healthcare professionals to ensure continuity of care.
- Trained new staff on care coordination protocols and effective patient engagement strategies while leading initiatives to improve workflow processes, enhancing overall team productivity and service delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Behavioral Health Technician
Celadon Recovery Center
03.2023 - 10.2023
- Assisting patients in all needs 24/7.
- Assisting the nurse, case managers, and therapists in guiding patients down the road to recovery.
- Monitoring grounds and all entries and exits to ensure safety for all staff and patients.
- Leading groups for patients to help with healing and moving forward in their recovery.
Front Desk Agent/Concierge
Doubletree Suites By Hilton Naples
Naples
07.2019 - 09.2020
- Delivered exceptional guest service by addressing inquiries and resolving concerns promptly.
- Managed check-in and check-out processes efficiently, ensuring a smooth experience for guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Emergency Medical Technician
Arcadia Ambulance Services
WI
08.2015 - 08.2019
- Leveraged comprehensive knowledge of emergency medicine to assess, treat, stabilize and transport seriously ill or injured patients to area hospitals and trauma centers.
- Provided skillful medical care to revive and stabilize patients suffering from traumatic injuries, cardiac arrest, strokes, seizures, drug overdoses, hypothermia and other serious conditions.
- Calmed and reassured patients and family members, enabling accurate gathering of crucial information (e.g., allergies, medications, pain levels) to aid in care decisions.
- Efficiently operated emergency vehicles as needed.
- Attended monthly Continuing Education Courses through local hospitals and colleges to remain up-to-date with education.
Education
B.A. - Humanities and Liberal Studies
Ave Maria University
05.2018
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Scheduling
- Medical terminology
- Organizational standards
- Health literacy
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
Certification
- STATE LICENSED NREMT | 2016 | National Registry, Wisconsin and Florida Licensed
- EMT level licensing skills, CPR/AED Certified, Oxygen Certified, National Registry Certified, First Aid/Lifeguard Certified, Intubation Certified, Emergency Vehicle Operations Certification, Weapons of Mass Destruction Certification, Infection Control Certification, Rescue Task Force Certification, ICS Training 100, 200, 700, 800
Timeline
Behavioral Health Technician
Celadon Recovery Center
03.2023 - 10.2023
Front Desk Agent/Concierge
Doubletree Suites By Hilton Naples
07.2019 - 09.2020
Acute Care Coordinator
David Lawrence Centers-Naples, FL
08.2018 - Current
Emergency Medical Technician
Arcadia Ambulance Services
08.2015 - 08.2019
B.A. - Humanities and Liberal Studies
Ave Maria University