Jacqueline DeCarlo
Farmington
Summary
Healthcare professional with extensive experience building relationships and gaining positive rapport with physicians, leadership and all team members. Ensures regulatory compliance, improves patient satisfaction, and most importantly improve quality of care.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Acute Care Coordinator
URMC
Rochester
05.2026 - Current
- Supported patients in navigating healthcare resources and benefits.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Scheduled appointments for clients with appropriate medical specialists.
Clinical Instructor
URMC
Rochester
04.2025 - 02.2026
- Oversaw first year nursing students in a clinical setting.
- Discuss clinical practices, medications and procedures in post conference.
Nurse Navigator Neurology
URMC
Rochester
10.2024 - 03.2025
- Obtain resources for patients with Multiple Sclerosis. Provide individualized assistance, support and comprehensive care for patients and families. Telephone triage.
Nurse Recruiter
URMC
Rochester
03.2023 - 09.2024
- Interview candidates for nursing positions. Schedule shadows on nursing units. Communicate with Nurse managers to determine departmental needs.
Nurse Manager Specialty Medicine & Surgery
URMC
Rochester
08.2022 - 03.2023
- Clinical oversight of 17 physician offices throughout Monroe and Ontario counties. Promotes collaboration with operations of all service lines.
Health Services Administrator
Niagara County Correctional Facility
Lockport
08.2015 - 08.2021
- Facilitate all aspects of administrative decision making, inmate patient care, and quality with respect to correctional facility regulations. Implemented clinical rotation program with 5 colleges. Monitor inmate triage. Oversaw Nursing staff and mental health team.
Clinical Nursing Instructor
Trocaire College
Buffalo
08.2016 - 05.2018
- Taught clinical nursing practices to 3rd and 4th semester nursing students. Course work taught included clinical rotations, patient assessments, modules and care plans.
Director of Quality
NFMMC
Niagara Falls
02.2015 - 07.2015
- Managed all aspects of patient care related to quality and satisfaction with respect to hospital and NYS regulations. Oversaw Case Management, Utilization Review, Infection Control.
Director of Nursing
Buffalo General Hospital
Buffalo
09.2014 - 02.2015
- Managed all aspects and provided leadership to 10 medical surgical floors including dialysis. Managed the travel nursing program.
Site Administrator
Western NY Immediate CAre
Buffalo
2011 - 2014
- Oversaw the buildout and opening of the Delaware site. Did marketing for the urgent care in the community. Trained all staff on policies and procedures.
RN, Emergency Department
Lockport Memorial Hospital
Lockport
01.1982 - 07.2011
- Worked at LMH for 29 years in Med Surf, OB/GYN, and ICU. Gained experience in all units, spending 25 years in the ED. Served as staff nurse, charge nurse, and clinical coordinator. Developed Triage Policy and trained staff.
Education
MBA - Executive Leadership
Médaille College
Buffalo, NY05-2013
Bachelor of Science - Nursing
D'Youville College
Buffalo05-1992
Associate of Science - Nursing
Niagara Community College
Sanborn, NY05-1982
Skills
- Care Coordination
- Clinical Oversight
- Crisis Intervention
- Scheduling
- Process Improvements
- Team leadership
- Effective communication
- IV Skills
Certification
- Registered Nurse New York # 350100
- Certified in CPR
- ACLS provider
Accomplishments
- New York State Nurse of Distinction Winner 1994
- Opened Urgent Care and built census from 0 to 100 a day in under 6 months
- Led site team that achieved National Commission of Correctional Healthcare (NCCHC)Accreditation for the first time in Niagara County Correctional Facility history
Timeline
Acute Care Coordinator
URMC
05.2026 - Current
Clinical Instructor
URMC
04.2025 - 02.2026
Nurse Navigator Neurology
URMC
10.2024 - 03.2025
Nurse Recruiter
URMC
03.2023 - 09.2024
Nurse Manager Specialty Medicine & Surgery
URMC
08.2022 - 03.2023
Clinical Nursing Instructor
Trocaire College
08.2016 - 05.2018
Health Services Administrator
Niagara County Correctional Facility
08.2015 - 08.2021
Director of Quality
NFMMC
02.2015 - 07.2015
Director of Nursing
Buffalo General Hospital
09.2014 - 02.2015
RN, Emergency Department
Lockport Memorial Hospital
01.1982 - 07.2011
Site Administrator
Western NY Immediate CAre
2011 - 2014
MBA - Executive Leadership
Médaille College
Bachelor of Science - Nursing
D'Youville College
Associate of Science - Nursing
Niagara Community College