JESSICA M. SCHUCKERS

· Collaborate with interdisciplinary acute care teams to develop and implement safe, timely discharge plans for patients with complex medical conditions and multiple comorbidities, ensuring continuity of care and optimal outcomes.

· Conducted in-depth denial analyses to identify root causes and align with providers on corrective strategies, reducing future claim rejections and improving reimbursement outcomes.

· Partnered with acute care hospital teams to coordinate discharge planning for up to 50+ patients per week with complex medical needs and multiple comorbidities, resulting in improved care continuity.

· Completed 10-15 case management referrals weekly for an Accountable Care Organization, proactively identifying patients at high risk for readmission to reduce avoidable hospitalizations.

· Performed inpatient rehabilitation continued stay reviews, ensuring compliance with clinical guidelines and promoting high-quality, cost-effective care for members.

· Completed monthly data reviews and generated trend reports, identifying key healthcare utilization patterns to support strategic planning and quality improvement

· Consistently achieved Level 4 performance ratings annually, reflecting excellence in clinical quality, collaboration, and operational efficiency

· Oriented and mentored new employees, accelerating onboarding and fostering team engagement to ensure seamless integration into clinical workflows.

· Redesigned the onboarding process to align with updated workflows, improving training efficiency

· Managed a multidisciplinary therapy team of 5+ staff and maintained departmental budgets

· Partnered with the interdisciplinary care team to proactively address resident needs, resulting in improved care coordination and resident satisfaction.

· Led community outreach and marketing initiatives for the facility and rehab company, increasing referral volume and strengthening partnerships with local healthcare providers.

· Resolved conflicts and solved problems under pressure, leading to improved team dynamics and patient care outcomes.

· Delivered comprehensive patient care across inpatient, home health, and outpatient settings, tailoring treatment plans to diverse clinical needs and improving functional outcomes.