Briana Cobb
Burlington,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator
Benchmark Physical Therapy
Burlington, NC
03.2023 - Current
- Greeted and welcomed guests upon arrival.
- Answered telephones, screened calls, and directed inquiries to the appropriate clinician.
- Scheduled appointments for clients and visitors.
- Ensured accuracy of data entry into the computer system.
- Assisted with ordering supplies as needed.
- Processed payments from clients in a timely manner.
- Prepared invoices, letters, memos, and other documents as required by management.
- Performed light housekeeping duties around the office area
- Responded to messages and emails to the office and transferred correspondence.
Collections Agent
AT&T Mobility
01.2022 - 03.2023
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Reached out to approximately 250 account holders daily.
- Monitored accounts to identify overdue payments and pursue timely remedies.
Account Executive
Regional Finance
07.2020 - 01.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
Cashier
Elon University
08.2019 - 07.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant Store Manager
SKECHERS Factory Outlet
03.2015 - 08.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Supervisor
Papayaclothing
05.2013 - 12.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Education
Hugh M Cummings High School
Burlington, NC06.2014
Skills
- Credit Accounts
- Customer Locating
- Correspondence Sorting and Filing
- Negotiation and Resolution
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Data Entry and Maintenance
- Appointment confirmation
- Patient Relations
- Scheduling appointments
Timeline
Front Office Coordinator
Benchmark Physical Therapy
03.2023 - Current
Collections Agent
AT&T Mobility
01.2022 - 03.2023
Account Executive
Regional Finance
07.2020 - 01.2022
Cashier
Elon University
08.2019 - 07.2020
Assistant Store Manager
SKECHERS Factory Outlet
03.2015 - 08.2019
Supervisor
Papayaclothing
05.2013 - 12.2016
Hugh M Cummings High School
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