Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Briana Cogswell

Williamsport,MD

Summary

Dedicated professional with proven expertise in customer service and time management, learned at Sevita and Brother's Pizza. Excelled in enhancing quality of life for individuals with disabilities and boosting customer loyalty through exceptional service. Skilled in POS systems and behavior redirection, consistently achieving high accuracy and efficiency in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Sevita
05.2024 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Cashier

Brother's Pizza
07.2020 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

GED -

Hagerstown Community College
Hagerstown, MD
10-2024

Skills

  • Time management
  • Customer service
  • First aid and safety
  • Customer assistance
  • Work ethic and integrity
  • Behavior redirection
  • Written and verbal communication
  • Order taking
  • Appointment scheduling
  • Patient care
  • POS systems
  • Attention to detail
  • Problem-solving

Certification

  • Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • Certified Medication Technician - Sevita May 2024

Timeline

Direct Support Professional

Sevita
05.2024 - Current

Cashier

Brother's Pizza
07.2020 - 05.2024

GED -

Hagerstown Community College

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Briana Cogswell