Briana Combs
Freeport,IL
Summary
Outgoing bartender and server with a creative flair offering 6 years of experience serving food, alcoholic and non alcoholic drinks to restaurant patrons. Advanced knowledge of POS systems, inventory management, bar equipment, usage and maintenance, and standard drink recipes. High energy, reliable professional with strong customer service skills and keen attention to detail dedicated to providing exceptional customer service at every interaction.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Xanterra Travel Collection
05.2023 - 08.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared and served alcoholic and non-alcoholic beverages to patrons
Server
Xanterra Travel Collection
04.2023 - 06.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
Server
Metro Diner
07.2022 - 05.2023
- Served guests with food and beverage requests in a timely, professional manner, and friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server Bartender
Applebee's Neighborhood Grill & Bar
03.2018 - 03.2020
- Conflict resolution
- Ability to multitask
- Positive attitude
- Use of point of sales system
- Verify patrons identification to verify age requirements
- Serve wine, bottled or draft beer, liquor, and mixed drinks.
- Clean bar and work area, stock bar with alcohol, mixers, garnishes, and related supplies such as ice, glassware, and straws.
- Collect payments for beverage/food orders and balance casg receipts at end of shift.
Cashier/Baker
The Fresh Market
06.2017 - 02.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Prepared specialty pastries, breads, and pies.
- Assisted customers in choosing high quality pastries,cakes, fruit tarts, etc.
Baker
Winn Dixie Supermarket
12.2016 - 06.2017
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Designed appealing product displays to maintain unique presentation.
- Created attractive dessert trays for catering events.
Assistant Manager
Dunkin' Donuts
08.2016 - 06.2017
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed inventory audits to identify losses and project demand.
- Opening and closing store/handling security systems
Cashier
KFC
12.2014 - 11.2015
- Maintained high standards of customer service during high volume, fast paced operations.
- Operated the drive thru window and sales register quickly and efficiently
- Adhered to cash accountability
- Recorded and prepared food and beverage orders.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FL06.2016
Skills
- Liquor, Wine, and Food Service
- Menu Knowledge
- Guest Relations Management
- Sales Techniques
- Suggestive Selling
- Beverage Preparation
- Guest Engagement
- Effective Customer Upselling
- Order Accuracy
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Positive and Professional
Timeline
Server/Bartender
Xanterra Travel Collection
05.2023 - 08.2023
Server
Xanterra Travel Collection
04.2023 - 06.2023
Server
Metro Diner
07.2022 - 05.2023
Server Bartender
Applebee's Neighborhood Grill & Bar
03.2018 - 03.2020
Cashier/Baker
The Fresh Market
06.2017 - 02.2018
Baker
Winn Dixie Supermarket
12.2016 - 06.2017
Assistant Manager
Dunkin' Donuts
08.2016 - 06.2017
Cashier
KFC
12.2014 - 11.2015
High School Diploma -
Edward H. White High School
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