BRIANA COPELAND
SIMPSONVILLE
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Progressive
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, maintaining professionalism and ensuring customer satisfaction.
- Collaborated with team members to enhance service delivery and streamline processes.
- Trained new staff on company policies, software systems, and customer service best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Detailed payment options and explained price, receipt and billing details to customers.
Unarmed Security Officer
Walden security
02.2024 - 09.2024
- Monitor and patrol assigned areas to ensure a safe and secure environment.
- Observe and report any suspicious activities, incidents, or safety hazards
- Conduct regular inspections of premises to identify and address potential security risks
- Provide assistance and directions to staff and visitors as needed.
- Document daily events in reports, inform supervisors and other relevant personnel about issues, and notify authorities of emergencies or violations
- Provided vigilant surveillance to ensure safety, leading to a secure environment and increased trust among clients and staff.
Polisher/Quality
Plastic omnium auto inergy
09.2020 - 02.2024
- Inspect parts. Apply visual and gage inspection according to Work Instructions
- Identify defects on parts
- Escalate appropriately when defects are found
- Assist in training employees on proper inspection methods and defects
- Keep accurate Quality Records, both electronic and written
- Maintain work area in neat and orderly fashion in accordance with 5S principlesFostered a collaborative environment by training new employees on inspection techniques, promoting skill development and boosting team performance.
Temporary Data Collector
Starmed healthcare
01.2020 - 03.2020
- Conducted comprehensive data collection for patient care assessments and health outcomes.
- Utilized electronic health record systems to ensure accurate data entry and retrieval.
- Collaborated with healthcare teams to gather patient feedback and improve service delivery.
- Ensured compliance with healthcare regulations during all data handling procedures.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
Order Picker
Spartanburg County
08.2019 - 01.2020
- Operated warehouse equipment to efficiently pick and organize orders for timely delivery.
- Ensured accuracy of order fulfillment by verifying items against packing lists.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Trained new staff on safety protocols and order picking techniques for improved performance.
Data Entry
adidas
05.2018 - 08.2019
- Used data entry skills to accurately document and input statements.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
Crew Leader
Sonic Drive-In
04.2016 - 05.2018
- Trained new team members on customer service protocols and operational procedures.
- Implemented workflow improvements, enhancing speed and accuracy of order fulfillment.
- Maintained cleanliness and organization of work areas, promoting health and safety compliance.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Hillcrest High School
Simpsonville, SC05-2017
Criminal Justice Associates - undefined
Greenville Technical College
Greenville, SC08.2026
Skills
- Typing, Data Entry
- RF Scanner
- Warehouse, Shipping, Receiving
- Microsoft Word
- Materials Handling
- 5S
- Data Collection
- Communication
- Microsoft Excel
- Microsoft Office
- Quality Control
- Inspection
- Customer Service
- Safety Compliance
- Time Management
- Attention to Detail
- Problem Solving
- Patrolling
- Reporting
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment processing
- Paperwork processing
- Team development
- Sales expertise
- Account updating
- Spreadsheets
Timeline
Customer Service Representative
Progressive
09.2024 - Current
Unarmed Security Officer
Walden security
02.2024 - 09.2024
Polisher/Quality
Plastic omnium auto inergy
09.2020 - 02.2024
Temporary Data Collector
Starmed healthcare
01.2020 - 03.2020
Order Picker
Spartanburg County
08.2019 - 01.2020
Data Entry
adidas
05.2018 - 08.2019
Crew Leader
Sonic Drive-In
04.2016 - 05.2018
Criminal Justice Associates - undefined
Greenville Technical College
High School Diploma -
Hillcrest High School