BRIANA COULTER
Flint
Summary
Detail-oriented Medical Billing and Coding student with a strong foundation in healthcare administration and insurance verification. Skilled in EHR/EMR systems, ensuring accurate patient records in compliance with HIPAA regulations. Background in customer service and data entry supports effective patient inquiry resolution. Knowledgeable in medical terminology and insurance processes, ready to contribute to a medical office environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
RXO
Flint, MI
12.2025 - Current
- Processed high volumes of documentation with attention to detail and efficiency.
- Entered and maintained accurate data in company database systems.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified data integrity through routine audits and cross-referencing documents.
- Collaborated with team members to enhance data entry processes and workflows.
- Organized, sorted, and checked input data against original documents.
- Sorted documents systematically to ensure easy access and retrieval. and maintained organized filing process.
- Entered data into digital platforms to support operational workflows. into various computer systems accurately using Microsoft Office Suite.
Security Officer
Inter-Con Security Systems
01.2025 - Current
- Verified credentials and monitored access records while maintaining confidentiality of sensitive information.
- Investigated and documented incidents, demonstrating strong attention to detail and recordkeeping skills.
- Communicated effectively with staff, visitors, and external agencies to promptly resolve issues and enhance overall security operations.
- Maintained detailed documentation and incident reports, ensuring accuracy and compliance with organizational procedures to support effective incident management.
Resident Assistant
Vibrant Life Senior Living
Durand, MI
05.2024 - 10.2024
- Coordinated communication between residents, families, and healthcare staff to address resident concerns effectively.
- Assisted residents with daily needs and documented concerns and incidents to ensure timely support and resolution.
- Supported compliance with safety protocols and resident confidentiality requirements.
- Managed front desk operations and maintained visitor records to enhance administrative efficiency in healthcare setting.
Direct Support Professional
Innovative Lifestyles Inc.
Holly, MI
08.2021 - 03.2023
- Provided personalized care and support to individuals with developmental disabilities, fostering independence and skill development.
- Assisted clients in daily living activities, enhancing quality of life through compassionate and respectful engagement.
- Monitored client conditions and reported changes to healthcare professionals to facilitate timely interventions.
- Collaborated with interdisciplinary teams to create individualized support plans tailored to client needs.
- Maintained accurate client documentation and medication records to ensure compliance with care standards.
Call Center Representative / Receptionist
Riverfront Eyecare
Flint, MI
02.2021 - 08.2022
- Managed 80+ patient calls per shift addressing appointment scheduling, insurance inquiries, and patient concerns to enhance patient satisfaction.
- Scheduled appointments and updated patient demographics while maintaining accurate electronic health records using Crystal software to streamline patient flow.
- Verified patient information and ensured documentation accuracy within EHR systems.
- Ensured HIPAA compliance while handling confidential patient information to protect patient privacy.
Front Desk Receptionist / Administrative Assistant
Dental Dreams
Flint, MI
09.2020 - 07.2021
- Registered patients, updated demographic information, and maintained accurate patient records.
- Scheduled appointments and coordinated patient flow, ensuring seamless operations and timely service delivery.
- Assisted patients with forms and documentation, facilitating compliance with insurance-related requirements.
- Verified insurance coverage and collected payments while addressing billing-related questions to enhance patient satisfaction.
Customer Service Representative (Remote)
Maxim Healthcare Services
Flint, MI
05.2018 - 10.2020
- Facilitated patient understanding of insurance benefits, verified eligibility, scheduled appointments, and addressed healthcare inquiries.
- Coordinated with billing, clinical, and administrative teams to effectively resolve patient concerns.
- Provided education to patients on healthcare services, programs, and available resources to enhance their utilization.
- Documented patient interactions accurately within CRM systems and electronic records.
Education
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Lisle, IL10-2026
Associate of Applied Science - Health Information Technology
DeVry University
Lisle, IL06-2027
Skills
- Data Entry
- Data Verification
- Electronic Health Records (EHR)
- Record Management
- Database management
- HIPAA Awareness
- Data Analysis
- Attention to Detail
- Customer Service
- Phone Etiquette
- Medical Terminology
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained 5 new data entry specialists.
- Maintained an average typing speed of 60-80 WPM on all assignments.
Certification
- American Academy of Professional Coders, AAPC
- Anticipated Date: December 2027
- Certified Professional Coder, CPC-A
Timeline
Data Entry Clerk
RXO
12.2025 - Current
Security Officer
Inter-Con Security Systems
01.2025 - Current
Resident Assistant
Vibrant Life Senior Living
05.2024 - 10.2024
Direct Support Professional
Innovative Lifestyles Inc.
08.2021 - 03.2023
Call Center Representative / Receptionist
Riverfront Eyecare
02.2021 - 08.2022
Front Desk Receptionist / Administrative Assistant
Dental Dreams
09.2020 - 07.2021
Customer Service Representative (Remote)
Maxim Healthcare Services
05.2018 - 10.2020
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Associate of Applied Science - Health Information Technology
DeVry University