Briana Cruz
Denver,CO
Summary
Detail-oriented and dependable professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Skilled in customer service, inventory management, and quality control. 10 years supervisor experience in fostering environment of collaboration and efficiency. Eager to pursue a full-time hands-on role that leverages these qualities to make meaningful contributions to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Starbucks, Barista
09.2014 - Current
- Trained new baristas, barista trainers, and supervisors on relevant role expectations, beverage preparation, and adherence to quality for a team consistent performance.
- Oversaw daily inventory management such as demand forecasting, optimization of stock levels, and accurate inventory counts
- Maintained and troubleshot equipment and technology functionality to ensure optimal performance, minimizing malfunctions or repairs.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Oversaw state and ECOSURE sanitation and safety standards by enforcing strict adherence to protocol, regularly conducting thorough audits, and training to address issues promptly
- Coordinated team layouts during peak hours, flexing staff and managing task delegation to maintain under 45-second drive-thru targets.
Education
No Degree -
California State Dominguez Hills
Carson, CaliforniaHigh School Diploma -
Bell Gardens High School
Bell Gardens, California06-2014
Skills
- Equipment knowledge and troubleshooting
- Organization skills
- Strong attention to detail
- Supply ordering and inventory
- Production and time sequencing
- Teamwork and collaboration
- Proficient in managing high-volume tasks
- Problem-solving abilities
Accomplishments
Three time Partner of the Quarter recipient (2016, 2019, 2021)
Certification
Licensed ServSafe food manager- certified 2025
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista Shift Supervisor
Starbucks, Barista
09.2014 - Current
No Degree -
California State Dominguez Hills
High School Diploma -
Bell Gardens High School