Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CUSTOMER REPRESENTATIVE
SaviLinx
Hattiesburg
12.2025 - Current
Resolved customer inquiries efficiently, leading to noticeable gains in first-contact resolution rates and improved service metrics.
Provided exceptional customer support, fostering strong relationships and enhancing customer satisfaction through attentive communication.
Worked closely with sales and technical teams to address complex customer issues, ensuring seamless service delivery and client retention.
CERTIFIED MEDICAL ASSISTANT (INTERNSHIP)
Southern Medical Care
Hattiesburg, MS
11.2025 - 12.2025
Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Wrote admissions notes, care plans and chart notes for each new patient.
Obtained and documented patient medical history, vital signs and current complaints at intake.
SHIFT LEAD MANAGER
Little Caesars
Hattiesburg, MS
01.2024 - 11.2025
Supervised employees and oversaw quality compliance with company standards for food and services.
Checked building to confirm maintenance and cleaning met code and regulations.
Coached crew members to optimize performance and motivate toward more efficient work.