Briana Davenport
Customer Services
Washington, DC,DC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale building techniques to maximize employee engagements and performance.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
House Keeper
Residence Inn By Marriot
Washington, DC
03.2022 - 01.2023
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Caretaker
Consumer Direct Personal Care
Washington, DC
03.2020 - 06.2021
- Scheduled and accompanied clients to medical appointments.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Shift Manager
Aldi Foods
Alexandria, VA
04.2015 - 12.2018
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Food Preparer
Lunch Box Restaurant
Washington, DC
02.2017 - 06.2018
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
High School Diploma -
M M Wasginton
Washington, DC 09.2005 - 06.2006
Skills
Teamwork
Communication Skills
Adaptability
Empathy
Critical Thinking Skills
Problem Solving Skills
Active Listening
Quality Focus
Multitasking
Patience
Positive Attitude
Certification
CPR/FIRSTAID
Timeline
House Keeper
Residence Inn By Marriot
03.2022 - 01.2023
CPR/FIRSTAID
10-2021
Caretaker
Consumer Direct Personal Care
03.2020 - 06.2021
Food Preparer
Lunch Box Restaurant
02.2017 - 06.2018
Shift Manager
Aldi Foods
04.2015 - 12.2018
High School Diploma -
M M Wasginton
09.2005 - 06.2006