Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Faith Rivera

Waipahu,HI

Summary

Reliable leader and an organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Possesses exceptional work ethic and desire to go above and beyond to exceed company expectations.

Overview

5
5
years of professional experience

Work History

Store Manager

Baskin Robins Ka Makana Ali'i
Kapolei/Kunia, HI
09.2018 - Current
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Handled scheduling for store shifts to achieve adequate staffing.

Front Desk Representative

UFC Gym Waikele
Waikele, HI
04.2021 - Current
  • Welcomed members to the front desk and engaged in friendly conversations while conducting check-in process.
  • Manged customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquires and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts, proper bills and their change.
  • Reviewed safety, health and sanitization processes throughout areas and enforced rules to promote security and safety.

Apparel Sales Associate

Walmart Kunia
Kunia, HI
03.2021 - 11.2021
  • Performed stock processing by filling and stocking floor racks and back stock racks.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Initiated loss prevention standards and audit requirements to alleviate retail thefts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

High School Diploma -

Waipahu High School
Waipahu, HI
05.2020

Servsafe Manager Food Handler Certification

Skills

  • POS systems operations
  • Records management
  • Personal Integrity
  • Exceptional customer service
  • Hard working & dependable
  • Task efficient & dedicated
  • Highly multitasked
  • Strategic Planning

References

  • Marie Fujii, General Manager
    UFC GYM Waikele
    (808) 218-9508
    Marie.fujii@ufcgym.com
  • Roselyann Kekua, Manager
    Baskin-Robbins
    (808) 387-0385
    Lokelyann@gmail.com

Timeline

Front Desk Representative

UFC Gym Waikele
04.2021 - Current

Apparel Sales Associate

Walmart Kunia
03.2021 - 11.2021

Store Manager

Baskin Robins Ka Makana Ali'i
09.2018 - Current

High School Diploma -

Waipahu High School

Servsafe Manager Food Handler Certification

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Faith Rivera