Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Dedeaux

Gulfport,USA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

TTEC
Gulfport, MS
2023 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

FRAUD ANALYST

Papa
Miami, FL
04.2019 - 11.2022
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Worked with third-party vendors to access and analyze data and systems.
  • Evaluated success of fraud detection systems to identify areas for improvement.

CUSTOMER SERVICE SPECIALIST

Alorica
Mobile, AL
08.2015 - 03.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Diploma - undefined

Gulfport High School
Gulfport, MS

CNA -

Saad Healthcare
Mobile, AL
10.2023

Medical Assistant -

Coastal Medical Training Institute
Gulfport, MS
09.2022

Skills

  • Operational Improvements
  • Customer Transactions
  • Trend Analysis
  • Case Analyzation
  • Creative Solutions
  • Account Information Review
  • Client Support
  • Setting Up Profiles
  • Customer Accounts Management
  • Fraud Prevention and Detection

Timeline

FRAUD ANALYST

Papa
04.2019 - 11.2022

CUSTOMER SERVICE SPECIALIST

Alorica
08.2015 - 03.2019

Diploma - undefined

Gulfport High School

Customer Service Representative

TTEC
2023 - 06.2025

CNA -

Saad Healthcare

Medical Assistant -

Coastal Medical Training Institute
Briana Dedeaux