Briana DeJesus
1170 Mary Ellen Drive,IN
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and animal care environments. Demonstrates strong communication skills, problem-solving ability, and a commitment to delivering high-quality service while maintaining professionalism in fast-paced settings. Experienced in working with livestock and animal management systems, with a solid understanding of animal health, nutrition, and handling practices. Proven ability to build positive relationships with clients, support team operations, and ensure safety, efficiency, and customer satisfaction. Reliable, adaptable, and highly motivated to contribute to organizations that value both exceptional service and responsible animal care.
Overview
3
3
years of professional experience
Work History
Twilight Tour Guide
Honolulu Zoo
Honolulu, HI
02.2026 - Current
- Guided diverse groups through zoo exhibits, enhancing visitor engagement and education on wildlife conservation.
- Demonstrated knowledge of animal behaviors and habitats, increasing visitor understanding of species preservation efforts.
- Adapted tours to accommodate varying group sizes and interests, ensuring a positive experience for all participants.
- Assisted in developing educational materials for guided tours, improving consistency in information delivery.
- Maintained safety protocols during tours, promoting a secure environment for both visitors and animals alike.
- Managed visitor inquiries effectively, providing accurate information and resolving concerns promptly to ensure satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Participated in training sessions to improve tour techniques and expand knowledge of zoological practices and animal care.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Sales Associate
IL Gelato
Honolulu, HI
01.2026 - Current
- Assisted customers in selecting gelato flavors, enhancing overall customer satisfaction.
- Answer any questions or concerns maintaining a proper attitude
- Provided product knowledge and recommendations, fostering a welcoming environment for patrons.
- Supported inventory management by restocking supplies and monitoring product freshness.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained cleanliness and organization of the service area to ensure compliance with health standards.
- Processed cash and credit transactions accurately, ensuring efficient checkout experiences.
- Collaborated with team members to execute daily operations and meet sales targets.
Humane Society Volunteer
Hobart Humane Society
Hobart, IN
01.2025 - 08.2025
- Assisted in daily animal care, ensuring proper feeding and hygiene protocols.
- Trained new volunteers on shelter procedures and animal handling techniques.
- Developed educational materials to promote responsible pet ownership in local community.
- Fostered animals in need and followed close direction on how to care for them
Grooming Assistant
At Your Bark N Call
Crown Point, IN
10.2024 - 08.2025
- Assisted in bathing, drying, and grooming pets to ensure cleanliness and comfort.
- Maintained grooming tools and equipment for optimal performance and safety.
- Provided excellent customer service by communicating effectively with pet owners regarding services.
- Assisted in scheduling appointments to maximize efficiency of daily operations.
- Monitored pets during grooming sessions to ensure safety and well-being.
- Adapted quickly to diverse pet behaviors, ensuring a calm grooming environment.
- Mastered diverse grooming techniques for various breeds, providing tailored services based on individual needs.
Wildlife Rescue Volunteer
Paws Critter Crossing
Crete, IL
06.2024 - 07.2025
- Rescued injured wildlife, providing immediate care and rehabilitation support.
- Assisted in the development of safe release plans for rehabilitated animals.
- Trained new volunteers on proper handling techniques and safety protocols.
- Conducted habitat assessments to identify potential threats to local wildlife populations.
- Documented patient progress and maintained accurate records of treatment plans.
- Implemented best practices for animal care, improving overall rescue success rates.
- Rearranged cages for enrichment, safety and to foster natural instincts by mimicking wild habitat.
- Provided compassionate care for distressed animals during the rehabilitation process, fostering trust and reducing recovery time.
Kennel Attendant
Hobart Animal Clinic
Hobart, IN
07.2024 - 09.2024
- Provided daily care and attention for various breeds in kennel environment.
- Maintained cleanliness and sanitation of animal living spaces to ensure health standards.
- Assisted veterinarians during examinations and treatments, ensuring animals' comfort and safety.
- Monitored animal behavior and reported any concerns to clinic staff promptly.
- Administered medications as directed by veterinary professionals to support recovery processes.
- Engaged with pet owners, providing updates on their animals' well-being and care routines.
- Organized feeding schedules and managed dietary needs based on individual health requirements.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Kennel Technician
Hanover Veterinary Hospital
Hanover, IN
04.2024 - 09.2024
- Maintained cleanliness and sanitation of kennel facilities to ensure optimal animal health.
- Monitored animal behavior and health, reporting concerns to veterinary staff promptly.
- Assisted in feeding, grooming, and exercising animals according to established protocols.
- Provided compassionate care to animals during their stay, enhancing overall well-being.
- Documented daily activities and health observations in electronic records efficiently.
- Supported veterinary procedures by preparing necessary equipment and supplies effectively.
- Collaborated with team members to ensure smooth operations within the kennel area.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Hostess
Provecho
Crown Point, IN
12.2023 - 05.2024
- Greeted and seated guests, ensuring positive first impressions and smooth dining experiences.
- Managed reservation system, optimizing table turnover and guest flow during peak hours.
- Collaborated with servers to streamline communication, enhancing service efficiency and customer satisfaction.
- Assisted in training new hosts, fostering a welcoming environment through mentorship and support.
- Addressed guest inquiries and concerns promptly, maintaining high service standards and resolving issues effectively.
- Monitored dining area for cleanliness and organization, contributing to an inviting atmosphere for patrons.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Kennel Assistant
Crown Point Animal Hospital
Crown Point, IN
06.2023 - 09.2023
- Administered daily feeding and medication schedules for diverse animal species.
- Monitored animal health, identifying signs of illness or distress promptly.
- Maintained clean and safe kennel environments, following sanitation protocols rigorously.
- Assisted veterinarians during examinations and procedures, ensuring efficient workflow.
- Enhanced operational efficiency by streamlining inventory management processes for supplies.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Developed enrichment activities to enhance animal well-being and behavior.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
Education
High School Diploma -
Crown Point High School
Crown Point, INBachelor of Science - Animal Science
University of Hawaii At Manoa
Honolulu, HI06.2029
Skills
- Public speaking
- Presentation skills
- Local history
- Exceptional communication
- Broad knowledge of wildlife/zoo animals
- Safety consciousness
- Creative solutions
- Humor and wit
- Guest relations
- Customer engagement
- Emergency response
- Cash handling
- Training and mentoring
- Memory retention
- Cleaning
- Environmental awareness
- Body language reading
- Team building
- Strong leadership
Timeline
Twilight Tour Guide
Honolulu Zoo
02.2026 - Current
Sales Associate
IL Gelato
01.2026 - Current
Humane Society Volunteer
Hobart Humane Society
01.2025 - 08.2025
Grooming Assistant
At Your Bark N Call
10.2024 - 08.2025
Kennel Attendant
Hobart Animal Clinic
07.2024 - 09.2024
Wildlife Rescue Volunteer
Paws Critter Crossing
06.2024 - 07.2025
Kennel Technician
Hanover Veterinary Hospital
04.2024 - 09.2024
Hostess
Provecho
12.2023 - 05.2024
Kennel Assistant
Crown Point Animal Hospital
06.2023 - 09.2023
High School Diploma -
Crown Point High School
Bachelor of Science - Animal Science
University of Hawaii At Manoa