Briana Dodd
Aramark
Harker Heights,TX
11
years of professional experience
Detail-oriented professional with expertise in cleaning protocols and customer interactions. Adept at fostering teamwork and resolving conflicts, driving improvements in operational efficiency and customer satisfaction.
Work History
Environmental Services Housekeeper
2 Years 6 Months- Maintained cleanliness and sanitation in assigned areas to ensure compliance with health and safety standards.
- Operated industrial cleaning equipment, including floor scrubbers and vacuum cleaners, efficiently and safely.
- Assisted in training new staff on cleaning protocols and best practices for maintaining facility standards.
- Conducted regular inspections of facilities to identify maintenance needs and report discrepancies to management.
- Collaborated with team members to develop efficient cleaning schedules that minimized disruption to operations.
Cashier
1 Year 4 Months- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cash register integrity through diligent cash handling and reconciliation practices.
- Assisted customers with inquiries, ensuring a positive shopping experience and promoting store loyalty.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Trained new employees on operational standards and best practices for customer service excellence.
- Resolved customer complaints promptly, enhancing overall satisfaction and fostering repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Supervisor
6 Years 5 Months- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained staff on customer service protocols, enhancing team performance and satisfaction.
- Coordinated schedules for team members, improving labor efficiency and coverage.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
High School Diploma
Hospitality And Tourism - Hospitality and Tourism Management
Skills
Customer service
New employee training
Team collaboration
Time management skills
Time management
Policy enforcement
Goal oriented
Relationship building
Patience and empathy
Budget management
Timeline
Environmental Services Housekeeper
Aramark
2024.02 - CurrentRead More
Cashier
Buccee's
2022.09 - 2024.01Read More
Supervisor
Wawa
2015.04 - 2021.09Read More
Piper High School
High School Diploma
Read More
Florida Atlantic University
Hospitality And Tourism from Hospitality and Tourism Management
Read More