Briana Dogan
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
PSR
Shirley Ryan Rehab
09.2022 - 07.2023
- Greeted and assisted patients with check-in procedures.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Trained new staff on filing, phone etiquette and other office duties.
COVID-19 Testing Site Manager
United American Marketing
10.2020 - 08.2022
- Improved testing site efficiency by streamlining registration and sample collection processes.
- Enhanced patient experience with clear communication and efficient scheduling procedures.
- Monitored inventory levels of essential supplies, ensuring adequate stock for continuous operation of the testing site.
- Ensured accurate documentation of test results, facilitating timely reporting to health authorities and patients.
- Managed patient flow efficiently, reducing long lines and wait times at the testing site.
- Coordinated with other nearby COVID-19 testing sites to share resources, knowledge, and best practices effectively.
- Assist Co Worker's with Performing Test and Giving Results when Needed
Home Health Aide
Help And Home
03.2016 - 11.2018
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
No Degree - Nursing
Malcolm X College
Chicago, IL09.2026
Skills
- Task Prioritization
- Teamwork and Collaboration
- Decision-Making
- Calm Under Pressure
- Customer Relations
- Cultural Awareness
Accomplishments
I attand
Reading & Music
I love Reading Fiction Books and I love R & B Music.
Timeline
PSR
Shirley Ryan Rehab
09.2022 - 07.2023
COVID-19 Testing Site Manager
United American Marketing
10.2020 - 08.2022
Home Health Aide
Help And Home
03.2016 - 11.2018
No Degree - Nursing
Malcolm X College