Shannon Nieto
Northglenn,Colorado
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
PSR
Centura Health
06.2022 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Familiar with healthcare environment, medical terminology, ability to multitask and prioritizing skills
- Experience with Excel, Microsoft Office, Outlook, Epic software system
- Worked in Epic systems to schedule patients and provider schedules.
Account Representative
Fire Alarm Services
01.2022 - 07.2022
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Provided VIP service to high profile accounts
People and Places Coordinator
Carbon America
07.2021 - 05.2022
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Supported Human Resources with scheduling candidate interviews
- Assisted with preparations for new hire onboarding
- Acted as Receptionist and Facilities Coordinator
Technical Support Representative
RemoteLock
08.2018 - 10.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Religious Studies
Colorado School of Kingdom Ministry
Denver, CO06.2018
High School Diploma -
Thornton High School
Thornton, CO06.2006
Skills
- Organizational Skills
- Dependable and Responsible
- Organization and Time Management
- Flexible and Adaptable
- Verbal Communication
- Active Listening
- Task Prioritization
- Cultural Awareness
Timeline
PSR
Centura Health
06.2022 - Current
Account Representative
Fire Alarm Services
01.2022 - 07.2022
People and Places Coordinator
Carbon America
07.2021 - 05.2022
Technical Support Representative
RemoteLock
08.2018 - 10.2021
Religious Studies
Colorado School of Kingdom Ministry
High School Diploma -
Thornton High School
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