Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Capri carter

Reynoldsburg,OH

Summary

Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

PSR

Quantum Health
Columbus, OH
10.2021 - Current
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Checked claims for errors, corrected issues and mailed out updated documents.

Delivery Driver

Wildebeest
Columbus, OH
10.2018 - 04.2020
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.

CSR

Aetna
New Albany, OH
02.2018 - 09.2018
  • Answered patient questions and fielded complaints to resolve issues.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Documented and managed patient information in computer system.
  • Referred patients to appropriate professionals and services.

CSR

Verizon
Columbus, OH
01.2017 - 02.2018
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.

Education

Some College (No Degree) - Graphic Design

Columbus State
Columbus Oh

Skills

  • Microsoft Office
  • Communication
  • Computer skills
  • Customer service
  • Leadership
  • Conflict resolution
  • Troubleshooting
  • Problem resolution
  • Reliable and trustworthy
  • Teambuilding
  • People skills
  • Friendly, positive attitude
  • Time Management
  • Problem-Solving
  • Multitasking
  • Organizational Skills
  • Critical Thinking
  • Cultural Awareness
  • Data Entry

Additional Information

  • STRAYER: COM 101 K 0.00 3.00 0.00 0.0000 Term 20SUCR Totals 0.00 3.00 0.00 0.0000 0.000 Cumulative Totals 0.00 3.00 0.00 0.0000 0.000 SPRING SEMESTER 2021 COLS 1101 COLLEGE SUCCESS SKILLS B 1.00 1.00 1.00 3.0000 CSCI 1320 DATABASE FUNDAMENTALS W 3.00 0.00 0.00 0.0000 DEV 0145 ADVANCED READING C 3.00 3.00 3.00 6.0000 DEV 0155 Rpt BASIC COMPOSITION E 4.00 0.00 4.00 0.0000 MATH 1025 Rpt QUANTITATIVE LITERACY D 3.00 3.00 3.00 3.0000 Term 21SPCR Totals 14.00 7.00 11.00 12.0000 1.091 Cumulative Totals 14.00 10.00 11.00 12.0000 1.091 SUMMER SEMESTER 2021 MATH 1025 QUANTITATIVE LITERACY C 3.00 3.00 3.00 6.0000 DEV 0155 BASIC COMPOSITION E 4.00 0.00 4.00 0.0000 Term 21SUCR Totals 7.00 3.00 7.00 6.0000 0.857 Cumulative Totals 21.00 10.00 11.00 15.0000 1.364 End of Record.

Timeline

PSR

Quantum Health
10.2021 - Current

Delivery Driver

Wildebeest
10.2018 - 04.2020

CSR

Aetna
02.2018 - 09.2018

CSR

Verizon
01.2017 - 02.2018

Some College (No Degree) - Graphic Design

Columbus State

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Capri carter