Briana Drury
Lexington,KY
Summary
Detail-oriented professional with a background in retail, specializing in assets protection and management, alongside extensive experience in guest service. Skilled in communication, problem-solving, and working with diverse teams. Seeking opportunities to apply my strong interpersonal skills and passion for creating a welcoming and efficient environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assets Protection Team Leader
Target Corporation
01.2013 - 01.2019
- Initiate theft apprehensions when appropriate
- Coach, evaluate, and train 100+ team members from 7 departments
- Handle sensitive information with accuracy, security and confidentiality
- Identify and resolve gaps in safety and merchandise protection
- Reduce theft, fraud, and shortage throughout the company
- Lead monthly safety meetings
- Ensure guest, team member, and store safety
- Adhere to OSHA standards
- Implemented 75+ safety action plans
- Monitor CCTV for security and safety purposes
- Relocated IP and Analog cameras when necessary
Target Protection Specialist
Target Corporation
01.2013 - 01.2019
- Prevent theft by providing a visible presence for guests and team members
- Maintain physical security standards throughout the store
- Lead a team of 30+ responsible for merchandise protection tactics
- Ensure vendors are adhering to all check-in guidelines
Cashier/Guest Service
Target Corporation
01.2013 - 01.2019
- Build relationships with guests to ensure guest satisfaction
- Complete transactions while providing excellent guest service
- Use sales tactics to reach a goal of selling Target Red Cards
- Trained 25+ new employees on the cash register and guest service
Team Member
Starbucks
01.2013 - 01.2019
- Prepare beverages and food according to Starbucks specifications and food safety standard
- Connect and educate guests on different products to drive sales
- Handle multiple tasks quickly and efficiently
Education
Bachelor of Arts - Communication Studies
Eastern Kentucky University
Richmond, KY01.2022
Associates in Arts -
Bluegrass Community and Technical College
Lexington, KY01.2017
Skills
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Reliability
- Problem-solving skills
- Time Management
Certification
- 01/01/19, OSHA Ergonomics Certification, Lexington, KY
- 01/01/19, OSHA Lockout and Tagout for General Industry Certification, Lexington, KY
- 01/01/17, Apprehension Certification, Louisville, KY
- 01/01/16, 12/31/17, Non-Violent Intervention Certification, Florence, KY
References
- Lindsay Masterson, Human Resource Business Partner, RJ Corman, (859) 327-8085
- Eddie Catron, Fire Fighter (Retired), (502) 542-0471
Timeline
Assets Protection Team Leader
Target Corporation
01.2013 - 01.2019
Target Protection Specialist
Target Corporation
01.2013 - 01.2019
Cashier/Guest Service
Target Corporation
01.2013 - 01.2019
Team Member
Starbucks
01.2013 - 01.2019
Associates in Arts -
Bluegrass Community and Technical College
Bachelor of Arts - Communication Studies
Eastern Kentucky University
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