Briana Dumerci
Port St.Lucie,FL
Summary
Dedicated receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Welcoming clerical professional with 5 years of Front Desk Receptionist with excellent experience in the industry. Maintains a professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organizational skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Welcoming clerical professional with 5 years of experience in a professional office setting, assisting customers and teammates. Upbeat attitude while greeting and interacting with customers, answering calls, scheduling, and multitasking. Accurate when entering information in Excel and Microsoft Windows and maintaining organized filing systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pediatrics
2022.11 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- We delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Front Desk Agent
Costa D'este Beach Resort & Spa
2020.09 - 2022.11
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Used internal software to process reservations, check-ins, and check-outs.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Associate of Science - Digital Marketing
Indian River State College
Port St. Lucie, FL08.2026
High School Diploma -
Vero Beach High School
Vero Beach, FL05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Scheduling
- Verbal and written communication
- Administrative Skills
- Office Organization
- Hospitality services
- Telephone Etiquette
Certification
- Basic Life Support Certification (BLS)
Languages
French
Native or Bilingual
Timeline
Front Desk Receptionist
Pediatrics
2022.11 - Current
Front Desk Agent
Costa D'este Beach Resort & Spa
2020.09 - 2022.11
Associate of Science - Digital Marketing
Indian River State College
High School Diploma -
Vero Beach High School
- Basic Life Support Certification (BLS)
Interests
Digital Marketing
Running 5ks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Microsoft
Excel
Systems POS
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balancePersonal development programs4-day work weekSimilar Profiles
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