Azarely Carrillo
Dalton,GA
Summary
Proven Referral Coordinator with a track record of enhancing patient satisfaction through efficient appointment scheduling and referral coordination at Pediatrics. Skilled in medical terminology and multi-line phone proficiency, adept at improving team productivity and maintaining positive relationships. Achieved a significant reduction in wait times for specialist appointments, demonstrating exceptional organizational and communication abilities.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Pediatrics
08.2018 - Current
- Scheduled appointments with specialists on behalf of clients.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
Receptionist
Hotel
04.2018 - 03.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Office Assitant
Tree Farm
09.2017 - 08.2018
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Medical Receptionist
Pediatrics
05.2016 - 09.2017
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associate of General Studies -
Dalton State College
Dalton, GABusiness Administration And Management
Georgia Northwestern Technical College
Rome, GA12-2025
High School Diploma -
Southeast High
Dalton, GA05-2011
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Healthcare systems
- Referral tracking
- Medical scheduling
- Heartsaver CPR AED (CPR AED)
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Pediatrics
08.2018 - Current
Receptionist
Hotel
04.2018 - 03.2021
Office Assitant
Tree Farm
09.2017 - 08.2018
Medical Receptionist
Pediatrics
05.2016 - 09.2017
Associate of General Studies -
Dalton State College
Business Administration And Management
Georgia Northwestern Technical College
High School Diploma -
Southeast High
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