BRIANA ELLIS
Houston,TX
Summary
Certified Medical Assistant and U.S. Navy veteran with a strong foundation in leadership, service, and high-accountability environments. Adaptable, dependable, and quick to learn, with a proven ability to communicate effectively and remain composed under pressure. Brings a disciplined work ethic, strong attention to detail, and a patient-centered approach to healthcare.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Orthopedic Medical Assistant Extern
Kelsey-Seybold Clinic - Main Campus
03.2026 - 04.2026
- Completed cross-specialty clinical training across orthopedics, podiatry, and neurology, with additional exposure to inpatient carpal tunnel surgical workflows and patient care.
- Supported a diverse patient population, including pediatric, adult, and geriatric patients, adapting communication and patient support to varying ages and clinical needs.
- Supported daily operations in a high-volume clinic serving up to 45 patients per day, coordinating patient flow, documentation, and provider needs.
- Assisted physicians and clinical staff with patient examinations and orthopedic procedures while preparing patients and maintaining an efficient clinical environment.
- Prepared examination and procedure rooms, maintained clinical supplies and equipment, and followed established infection-control and sterilization protocols.
- Coordinated patient scheduling and follow-up appointments while maintaining accurate documentation and continuity between clinical and administrative workflows.
- Obtained vital signs, chief complaints, and medication histories before provider evaluation.
- Educated patients on post-visit instructions, wound care, and orthopedic recovery expectations.
- Developed positive relationships with patients through empathetic listening skills combined with a genuine interest in their well-being during their time at the clinic.
- Adapted quickly between specialty teams, provider preferences, patient populations, and clinical workflows throughout externship training.
Supervisor / Barista
Common Bond
02.2024 - 05.2024
- Led barista staff and trained team members to streamline workflows, enhancing overall customer experience.
- Ensured high-quality service and operational efficiency during peak hours, supporting customer satisfaction.
- Supervised daily front-of-house operations, ensuring smooth service flow and consistent guest experience.
- Trained team members on POS procedures, product knowledge, and service standards.
- Monitored opening and closing tasks, maintaining readiness, cleanliness, and cash accuracy.
Stylist / Sales Advisor
Scotch & Soda
04.2023 - 07.2023
- Provided personalized styling assistance and fulfilled special requests, enhancing client relationships and satisfaction.
- Managed inventory, organized stockrooms, processed returns, and supported online sales to ensure optimal floor presentation.
Back of House Seasonal Associate
Neiman Marcus
10.2022 - 03.2023
- Managed inventory movement and outbound merchandise logistics to ensure accurate stock flow.
- Executed online sales support, seasonal floor updates, and event setup with precision and timeliness.
Sales / Stock
Under Armour
05.2022 - 07.2022
- Managed inventory, sales-floor operations, product placement, and customer service to enhance customer experience.
- Coordinated with team to ensure merchandise availability and streamline store operations.
- Worked effectively in fast-paced environments.
Cashier
Steve Madden
12.2021 - 01.2022
- Processed purchases and loyalty transactions, assisting customers and ensuring store readiness.
- Received shipments, restocked merchandise, and handled returns.
- Greeted customers and provided efficient checkout support during high-volume store traffic.
Operations Specialist
U.S. Navy
03.2017 - 07.2020
- Led and trained a 40-person team while maintaining operational readiness, personnel accountability, and compliance with established safety procedures.
- Maintained detailed operational records and documentation requiring a high degree of accuracy, organization, and attention to detail.
- Coordinated personnel and operational requirements in high-pressure, time-sensitive environments, communicating critical information clearly and efficiently.
- Trained personnel on operational procedures, safety requirements, and performance expectations while supporting team readiness.
- Managed competing priorities and rapidly changing operational demands while maintaining accuracy and situational awareness.
- Collaborated across departments to execute daily operations safely and efficiently while maintaining accountability for assigned personnel and responsibilities.
Lead Cashier / To Go Specialist
Luby's
04.2016 - 03.2017
- Led team of 15 cashiers, trained new staff to ensure smooth operations, resolved customer concerns to enhance satisfaction, and supported daily front-end operations.
- Supervised front-end checkout flow during busy service periods.
Cashier
Kroger
05.2015 - 04.2016
- Processed transactions and assisted customers while supporting loyalty enrollment and resolving register/scanner issues.
- Resolved customer questions, returns, and exchanges while maintaining polished, service-focused experience.
Education
Associate of Science - Pre Laboratory Services
Houston Community College
Houston, TX05-2027
Medical Assistant Program -
The College of Health Care Professions
Houston, TX04-2026
Skills
- Patient flow management
- Cross-Specialty Clinical Support
- Pediatric, Adult & Geriatric Patient Care
- Patient Intake & Patient Flow
- Examination & Procedure Room Preparation
- Physician & Procedure Assistance
- Infection Control & Sterilization
- Patient Scheduling & Follow-Up
- Clinical Documentation & Recordkeeping
- HIPAA & OSHA Compliance
- Patient education
- Patient Communication
Certification
- Certified Medical Assistant (CMA) 261322
- OSHA & HIPPA Compliance
- CPR
Timeline
Orthopedic Medical Assistant Extern
Kelsey-Seybold Clinic - Main Campus
03.2026 - 04.2026
Supervisor / Barista
Common Bond
02.2024 - 05.2024
Stylist / Sales Advisor
Scotch & Soda
04.2023 - 07.2023
Back of House Seasonal Associate
Neiman Marcus
10.2022 - 03.2023
Sales / Stock
Under Armour
05.2022 - 07.2022
Cashier
Steve Madden
12.2021 - 01.2022
Operations Specialist
U.S. Navy
03.2017 - 07.2020
Lead Cashier / To Go Specialist
Luby's
04.2016 - 03.2017
Cashier
Kroger
05.2015 - 04.2016
Medical Assistant Program -
The College of Health Care Professions
Associate of Science - Pre Laboratory Services
Houston Community College